IT Support Specialist
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Before you apply
LocationBucurești, București, ro
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentInformation Technology - 011
Company size5,001–10,000 people
PostedOct 29, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Good knowledge of Windows operating systems
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN
Experience supporting hardware devices such as PCs, laptops, printers, and peripherals
Familiarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center
Basic knowledge of IT security principles and data protection practices
Conversational English language skills
Strong problem-solving and analytical abilities
Excellent communication and customer service skills
Ability to work independently and collaboratively within a team
Good organizational and time-management skills
Customer-oriented mindset with a proactive approach to issue resolution
Ability to handle multiple priorities in a fast-paced environment
Experience in an IT Help Desk, Technical Support, or Desktop Support role
IT-related degree or technical certification
ITIL Foundation certification
Previous experience in a corporate IT support environment
Skills
Windows
Microsoft Office
Word
Excel
Outlook
Teams
TCP/IP
DNS
DHCP
VPN
Active Directory
Microsoft 365
Citrix
SCCM
Microsoft Configuration Manager
Software Center
Benefits
Remote work
Laptop
Mobile phone
Monitor
Cafeteria
Health insurance
Corporate background
Office location
Supportive team
Development opportunities
Language courses
Trainings
Company events
Team building
Company Description
At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
We are looking for an IT Support Specialist who enjoys helping users, takes initiative, and is eager to grow in a structured yet dynamic environment. In this role, you’ll collaborate closely with local users, the regional IT team, and HQ experts — gaining exposure to a diverse, international tech community.
Key Responsibilities
Technical Support
•
Provide technical assistance to end-users via phone, email, chat, or in-person support.
•
Troubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment.
•
Diagnose hardware, software, and network connectivity problems and ensure timely resolution.
•
Escalate complex incidents to appropriate IT teams and follow up until closure.
System Administration
•
Install, configure, maintain, and update operating systems, software applications, and end-user devices.
•
Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other corporate platforms.
•
Support onboarding and offboarding activities, including user setup and equipment provisioning.
Ticket Management
•
Monitor and manage support requests through the company’s helpdesk platform.
•
Ensure incidents and service requests are logged, prioritized, tracked, and resolved within agreed service levels.
•
Maintain accurate documentation of troubleshooting activities and solutions.
IT Operations & Projects
•
Collaborate with internal IT teams to resolve technical issues and improve support services.
•
Participate in IT infrastructure and system implementation projects.
•
Contribute to the continuous improvement of IT support processes and user experience.
User Training & Compliance
•
Provide guidance and basic training to employees on the effective use of hardware, software, and IT services.
•
Ensure compliance with internal IT policies, procedures, and quality standards.
•
Promote IT security best practices and support data protection initiatives
Qualifications
Required Qualifications & Experience
•
Experience in an IT Help Desk, Technical Support, or Desktop Support role is considered an advantage.
•
Good knowledge of Windows operating systems.
•
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications.
•
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
•
Experience supporting hardware devices such as PCs, laptops, printers, and peripherals.
•
Familiarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center.
•
Basic knowledge of IT security principles and data protection practices.
•
Conversational English language skills.
Technical Skills
•
Windows OS Administration
•
Active Directory User Management
•
Microsoft 365 Administration
•
Hardware & Software Troubleshooting
•
Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
•
Citrix Environment Support
•
SCCM / Configuration Manager
•
Ticketing & Service Desk Tools
•
Endpoint Device Support
Soft Skills
•
Strong problem-solving and analytical abilities.
•
Excellent communication and customer service skills.
•
Ability to work independently and collaboratively within a team.
•
Good organizational and time-management skills.
•
Customer-oriented mindset with a proactive approach to issue resolution.
•
Ability to handle multiple priorities in a fast-paced environment.
•
Preferred Qualifications
•
IT-related degree or technical certification.
•
ITIL Foundation certification is a plus.
•
Previous experience in a corporate IT support environment is an advantage.
Additional Information
What We Offer
•
2 days/week Home Office
•
Company laptop & mobile phone (+ optional extra monitor for home use)
•
Cafeteria & private health insurance
•
Stable, international corporate background
•
Modern IT systems and transparent processes
•
Easily accessible, modern Budapest office
•
Supportive team environment
•
Continuous development opportunities (language courses, trainings)
•
Company events and team‑building activities
How to Apply
If this role sounds like a place where you’d enjoy working with modern IT infrastructure, collaborating with international teams, and growing your skills, we’d love to hear from you. Please submit your resume in English.