Sr. Support Manager, FundOps IT
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Before you apply
LocationHong Kong
Work modeon-site
Typefull-time
SenioritySenior
Experience10+ yrs
DepartmentFundOps
Company size10,000+ people
PostedSep 14, 2026 · 1mo ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Computer Science or equivalent bachelor degree, or higher
10+ years Support experience in an Investment Banking or Financial Domain
8+ years in managing multiple applications (in-house developed & vendor based applications)
Proficient in at least one of Java, Python, Shell scripting, PowerShell
Strong in SQL, Linux, Scripting using Bash / Ksh
Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes
Strong understanding in entire software lifecycle, from development to production support
Strong problem-solving and analytical skills
Strong desire to learn new technologies and equities trading workflow
Open-minded to adopt and propose best practice
Strong written and verbal communication skills in English
Knowledge of Trade processing and domain
Experience in production support practice like incident communication / incident management / change management
Experience in managing applications for equities middle / back office
Experience in Microsoft platforms (e.g. Windows Server, .NET, MS SQL, BizTalk)
Chinese proficiency will be a plus
Skills
Java
Python
Shell scripting
PowerShell
SQL
Linux
Bash
Ksh
Git
Bamboo
Jenkins
Docker
Kubernetes
Windows Server
.NET
MS SQL
BizTalk
Position Description
As part of the FundOps team (for Middle/Back office Technology Operations, you will work very closely with business users, various other teams for day to day delivery and operations.
In this role, you will be responsible to delivery change throughout the entire software delivery cycle, from requirement inception all the way to production rollout. As part of Support model, on a rotation basis, you will also be required to work with team to resolve production issues with minimal supervision.
Key Areas of Responsibilities
•
End to end delivery of software changes, from requirement inception to production rollout.
•
Rotation to perform production support tasks, including but not limited to:
Monitoring production environment and act on production incidents
Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
Documentation of Application Knowledgebase, Process.
Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
Proactively highlight risk any risks observed and suggest ways to mitigate impact.
•
Suggest new ideas for Automation and be able to implement automation ideas.
•
Working/Driving on the TechOps Driven project to increase efficiency and productivity.
Requirements
•
Computer Science or equivalent bachelor degree, or higher
•
10+ years Support experience in an Investment Banking or Financial Domain, including 8+ years in managing multiple applications (in-house developed & vendor based applications)
•
Be proficient in at least one of these common programming languages: Java, Python, Shell scripting, PowerShell
•
Strong in SQL, Linux, Scripting using Bash / Ksh.
•
Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
•
Strong understanding in entire software lifecycle, from development to production support
•
Strong problem-solving and analytical skills.
•
Strong desire to learn new technologies and equities trading workflow, Open-minded to adopt and propose best practice.
•
Strong written and verbal communication skills in English, Chinese proficieny will be a plus
•
Knowledge of Trade processing and domain
•
Experience in production support practice like incident communication / incident management / change management
•
Experience in managing applications for equities middle / back office.
•
Experience in Microsoft platforms (e.g. Windows Server, .NET, MS SQL, BizTalk)
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