Customer Service Representative (CSR)
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Salary₱23k – ₱27k/mo
LocationCebu
Typefull-time
SeniorityEntry
DepartmentFrontline Services Team
Company size51–200 people
First seenOct 17, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Ability to multi-task, adapt to change, follow instructions and work well with others and make decisions
Should display resourcefulness, efficiency, originality, flexibility, and problem-solving skills
Detailed knowledge of operating appropriate company and vendor systems including but not limited to SalesForce, TOAST and Aloha (NCR)
Respond to inbound customer inquiries via phone, email, and chat
Maintain a high level of customer satisfaction through effective problem-solving and communication
Close tickets in a timely and efficient manner, paying close attention to details
Resolve technical issues for customers and clients by asking relevant questions to probe issues and identify root cause
Communicate with vendors to troubleshoot and resolve technical issues, efficiently and professionally looping in all major stakeholders as needed
Communicate with customers and clients to provide updates and resolution of technical issues, chasing updates internally and externally
Document and track technical issues and resolutions in a centralized database
Work with different teams internally to resolve issues and make follow-up as needed
Escalate issues to ensure timely resolution
Continuously improve knowledge and skills through training and self-study
Be very adaptable to constant changes in the support process
Work in flexible hours to match customer needs
Skills
SalesForce
TOAST
Aloha (NCR)
Benefits
Continuing education
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Customer Service Representative (CSR)
Cebu
Full-time
Permanent employee
23,000 - 27,000 ₱ per month
Apply for this job
Your mission
Help businesses stay ahead of the game with innovative cloud communication and IT solutions.
Your profile
Responsibilities
This person will be part of our Frontline Services Team. The duties and responsibilities include:
•
Provision of 1st line support for reported incidents
•
Provide excellent customer service in response to a wide range of inbound customer queries
•
Provide a single point of contact for customers and vendors, dealing with the management of both routine and non-routine incidents, problems and requests
•
Investigate and resolve customer inquiries using own initiative including, but not limited to, network and Internet related issues, hardware returns, restaurant menu changes and correspondence via email
•
Cross- department collaboration in planning and execution of support processes when resolving customer issues
•
Achieve challenging individual and team targets
Summary:
As a Frontline Support Specialist, you will be responsible for providing excellent customer service in response to inbound customer inquiries. Provide a single point of contact for customers and vendors, dealing with the management of both routine and non-routine incidents, problems and requests. This may involve answering questions, troubleshooting problems, and providing guidance or assistance.
Investigate and resolve technical issues using own initiative and communicate with vendors, customers, and different teams internally to expedite resolution and close tickets.
Qualifications:
•
Ability to multi-task, adapt to change, follow instructions and work well with others and make decisions
•
Should display resourcefulness, efficiency, originality, flexibility, and problem-solving skills
•
Detailed knowledge of operating appropriate company and vendor systems including but not limited to SalesForce, TOAST and Aloha (NCR)
Key Responsibilities:
· Respond to inbound customer inquiries via phone, email, and chat
· Maintain a high level of customer satisfaction through effective problem-solving and communication
· Close tickets in a timely and efficient manner, paying close attention to details
· Resolve technical issues for customers and clients by asking relevant questions to probe issues and identify root cause
· Communicate with vendors to troubleshoot and resolve technical issues, efficiently and professionally looping in all major stakeholders as needed
· Communicate with customers and clients to provide updates and resolution of technical issues, chasing updates internally and externally
· Document and track technical issues and resolutions in a centralized database
· Work with different teams internally to resolve issues and make follow-up as needed
· Escalate issues to ensure timely resolution
· Continuously improve knowledge and skills through training and self-study
· Be very adaptable to constant changes in the support process
· Work in flexible hours to match customer needs
Why us?
We are a fast paced technology company with a strong sense of pride in our employees. We recognize that everyone makes a difference in what we do for our customers everyday and empowering people to achieve their goals is the common ground we all share. In return, Dynamix provides everyone opportunities to take continuing education courses. By investing in our workplace we can focus on the ‘how’ instead of the ‘what’, creating a true learning culture where everyone can excel in doing what they love doing.
About us
Dynamix is an IT company with a personal approach. We help organizations work smarter through solutions in IT support, cloud services, cybersecurity, and modern communication. From our offices in Amsterdam, Miami, India, and the Philippines, we collaborate with clients both locally and internationally.
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