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Rakuten

Operations Manager for candidate - Operation Management Department, Marketing Partner Business (A&M)

LocationTokyo, Japan
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentAd Sales Department
Company size10,000+ people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have6
5 years or more service experience
IT/WEB/Advertisement (regardless of Online Offline), work experience in any industry or area
Experience in management of small to medium-sized organizations
Experience in business improvement / improvement planning / promotion
Those who can systematically organize things and are logical thinking-oriented
Japanese (Overall - 4 - Fluent)
Nice to have8
Problem-solving ability
Logical thinking
Communication skills
Operations management
Business Process Re-engineering (BPR / BPM)
Project management
Ad operations
Those with experience and knowledge in ad technology
Eligibility1
Individuals in sales roles within the advertising industry/domain (online or offline) who are considering a career change to middle or back-office positions
Job Description:
Business Overview
Ad & Media Company provides advertising and marketing services, including digital advertising, research, and influencer business.
Its appeal lies in its ability to offer end-to-end solutions for all aspects of marketing, from upstream strategy formulation to downstream execution such as ad operations, performance measurement, and data analysis.
Marketing-related businesses include “Rakuten Marketing / LinkShare,” which provides general digital marketing solutions, “Rakuten Data Marketing,” which offers marketing solutions utilizing Rakuten’s big data, and “Rakuten Insight,” which provides marketing research services, among other wide-ranging marketing businesses.
This environment allows you to place yourself in an organization that forms the core of Rakuten Group, leading to your personal growth and career advancement.
Department Overview
Ad Sales Department is a division dedicated to providing Rakuten Group’s “Marketing Solutions” to advertisers.
Specifically, it is a sales organization that addresses advertisers’ challenges by combining:
Rakuten data based on approximately 100 million Rakuten member IDs.
Rakuten media spanning about 70 services.
AI incorporating the latest technology.
Regarding point 1, Rakuten data based on approximately 100 million Rakuten member IDs, we have recently been focusing on expanding not only online but also offline data. We have also started providing targeting and measurement services utilizing “offline purchase data.” This enables us to offer integrated “solutions” that combine online and offline aspects.
Regarding point 2, Rakuten media, which encompasses about 70 services, handles a wide range of “user communications” including not only display advertisements but also email advertisements, sampling advertisements, and direct mail advertisements. This allows for a “multi-faceted approach” to reach appropriate users.
Regarding point 3, in terms of AI, we have recently developed technology to predict “future purchasers” and have commenced offering advertisements based on this. This enables us to improve the effectiveness for advertisers who prioritize performance.
Ad Sales Department will continue to provide “unique” solutions in the digital advertising industry that can only be realized within the Rakuten Group.
Responsibilities
As Operation Section, we manage tasks related to advertising placement. Specifically, we have three key roles.
1.Review and Estimation Direction: Directing various reviews and estimations linked to the sales process, as well as handling registration tasks.
2.Campaign Management and Creative Direction: Managing the progress of tie-up campaigns and directing creative production.
3.Event Sponsorship Sales Support: Concluding contracts related to sponsorship sales for Rakuten-hosted events, overseeing production progress, and providing event operation follow-up.
Position:
Why We Hire
Rakuten Group has positioned “AD Business” as its fourth pillar, following Commerce, Fintech, and Mobile. Ad Sales Department is currently recruiting new members amidst rapidly expanding sales.
Position Details
Job Summary
•
Sales assistance / creative direction / campaign management / event sponsorship-related operations for advertising solution sales.
•
Improvement of the above operations / people management
Job Details
Sales Assist: Various review registration, quotation acquisition, order registration, ad manuscript review progress, client checkback
Creative Direction: Understanding submissions ~ Creating schedules and composition plans, ordering and directing production companies, setting up internal systems, reviewing ad manuscripts and progressing production
Campaign Management: Understanding submissions ~ Campaign scheme design / proposal, prize review registration, campaign summary creation, ordering and directing to vendors
Event Sponsorship Related: Preparation of sales materials, promotion of menus, legal review of contracts, order registration, booth exhibition follow-up
Business execution, improvement, management: Practical Measures ~ Planning and Implementing Improvement Measures, Quality, KPI Management
Stakeholders
Key Stakeholders: Sales Department, Ad Operations and Screening Department
Collaborating Parties: Production companies, shipping agencies
Reporting Line: Advertisers or agencies
Work Environment
Organizational Structure
•
The entire advertising sales department will be about 65 people. Mainly Sales Division, Planning Division, Operations Division. (as of February, 26)
•
This position section consists of 18 people. (as of February, 26)
•
The ratio of mid-career employees and new graduates is 9:1
•
As a mid-career employee, the advertising industry is the main industry, but we have been participating in a wide range of industries in IT and WEB fields.
Example Career Path
•
1-3 years: Assistant manager or manager (after 10 names, management of multiple teams)
•
4-6 years: Senior Manager (30 names, management of multiple groups)
•
Others: There is a flexible assignment environment according to the career plan, such as transfer by applying for open positions in other businesses within Rakuten.
Mandatory Qualifications:
•
Service experience 5 years or more
•
IT/WEB/Advertisement (regardless of Online Offline), work experience in any industry or area Experience in management of small to medium-sized organizations
•
Experience in business improvement / improvement planning / promotion
•
Those who can systematically organize things and are logical thinking-oriented
Desired Qualifications:
Desired Candidate Profile
•
Problem-solving ability
•
Logical thinking
•
Communication skills
Desired Experience/Skills
•
Operations management
•
Business Process Re-engineering (BPR / BPM)
•
Project management
•
Ad operations
Other
•
Individuals in sales roles within the advertising industry/domain (online or offline) who are considering a career change to middle or back-office positions.
•
Those with experience and knowledge in ad technology.
Others Information:
Additional information on Location
Futako Tamagawa Rise Office
2-21-1 Tamagawa, Setagaya-ku, Tokyo
Additional information on English Qualification
English Requirement: Yes
*TOEIC, TOEFL, IELTS, etc.
*Details will be provided if you proceed to the selection process.
#business #OperationalImprovement #customersupport #adandmedia
Languages:
Japanese (Overall - 4 - Fluent)
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