Essential Job Functions/Key Job Responsibilities
• Prepare and serve coffee and espresso beverages, including espresso, Americano, cappuccino, latte, flat white, macchiato, cortado, mocha, cold brew, iced coffee, and seasonal specialty coffees, to established recipes and quality standards
• Operate espresso machines and grinders, including grinder calibration, dosing, tamping, extraction, and milk steaming, to produce consistent espresso quality, milk texture, and temperature, including latte art and alternative milk preparations (oat, almond, soy, and other available options)
• Prepare and serve loose-leaf and packaged teas and specialty tea beverages, including iced tea, tea lattes, matcha, and chai, using appropriate water temperatures, steeping times, and teaware
• Prepare traditional and specialty hot chocolate and other warm beverages according to approved recipes and presentation standards
• Prepare and serve non-alcoholic beverages, including juices, soft drinks, house-made lemonade, and seasonal refreshers, and monitor product quality, carbonation, and freshness
• Prepare and serve approved morning cocktails, such as mimosas, Bloody Marys, screwdrivers, and bellinis, following established recipes, presentation standards, and applicable alcohol-service regulations
• Provide beverage recommendations based on guest preferences, dietary requirements, and flavor profiles, and communicate ingredient availability, preparation times, and substitutions accurately
• Present beverages with the correct glassware, cups, saucers, napkins, accompaniments, and garnishes
• Address guest concerns promptly and professionally, involve a supervisor when appropriate, and protect guest privacy
• Communicate with servers, leadership, and colleagues across Food & Beverage and other hotel departments regarding beverage orders, guest requests, and service concerns
• Complete assigned opening, service, and closing duties according to departmental checklists, including mise en place, stocking and cleaning beverage stations, monitoring par levels, product rotation, and equipment shutdown
• Follow food-safety, sanitation, and workplace-safety procedures, including temperature control, first-in, first-out (FIFO) rotation and labeling, allergen cross-contact prevention, cleaning and maintaining espresso machines, grinders, and other equipment, and safe handling of hot liquids, steam wands, glassware, and chemicals, and report equipment malfunctions, spills, hazards, and food-safety concerns immediately
• Other duties as assigned