Senior Specialist, Design Operations
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Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Work modeon-site
SenioritySenior
DepartmentDesign
Company size10,000+ people
First seenOct 22, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Experience in Project Management/Operations role
Experience working in complex, matrixed, global or multi-national organizations
Proactively identify issues that may impair the team from meeting strategic, business, or financial goals
Strong data-driven visual, verbal, and written story-telling skills
Track record in using a strategic approach to solve complicated problems and strong collaboration skills
Strong communication skills
Build trust and engage cross functional partners in UX, Product, Tech & Business stakeholders
Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience
Working knowledge of the financial services industry, security markets, and regulations a plus
Advanced degree preferred
About the role
We are seeking a Design Operations - Senior Specialist for our Design Practice. The role will be located in our New York, NY offices.
Candidate will support the orchestration and optimization of the people, processes, and practices necessary to foster a creative environment for a dynamic design practice. In this role, candidates will need to demonstrate initiative and program management skills to support and help develop best practices for the UX team on how we work together, and how we get work done.
Responsibilities
The candidate will help establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives. This includes facilitating internal meetings, coordinating with head of design ops on scheduling/HR/team health/budget, identifying pain points in internal processes, and supporting solutions, all while fostering a collaborative and inclusive culture.
This role will need to prioritize amongst deadlines, and shifting priorities. Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement.
Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, and explain recommendations with confidence and openness. Must maintain both drive and patience throughout the journey.
Candidate must build trust and engage cross functional partners in UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes. Should be curious, ask questions, and be driven to connect the dots.
Requirements
Essential requirements:
-Experience in Project Management/Operations role.
-Experience working in complex, matrixed, global or multi-national organizations
-Proactively identify issues that may impair the team from meeting strategic, business, or financial goals
•
Strong data-driven visual, verbal, and written story-telling skills
-Track record in using a strategic approach to solve complicated problems and strong collaboration skills
•
Strong communication skills
Nice to have
Desirable skills:
Working knowledge of the financial services industry, security markets, and regulations a plus.
Education:
Bachelor’s degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred
About the company
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.