Find jobs
Pricing
Sign in
FIND JOBS
PRICING
SIGN IN
SIGN UP
← Back
VX
Vxi
Communications Skills Coach
Save
Tailor resume
Apply
Location
Hyderabad, India
Work mode
on-site
Type
full-time
Company size
1,001–5,000 people
First seen
1w ago
Last seen
1d ago
About the company
It’s fun to work in a company where people truly BELIEVE in what they are doing!
We’re committed to bringing passion and customer focus to the business.
Responsibilities
Essential Duties & Responsibilities
•
Deliver training on spoken English, conversational fluency, and soft skills tailored to customer support environments
•
Coach agents on U.S. cultural awareness, including:
•
Customer expectations and communication styles
•
Regional nuances and tone preferences · Awareness of U.S. holidays and seasonal events (e.g., Thanksgiving, Black Friday, etc.)
•
Common lifestyle habits, weather-related conversations, and small talk
•
Train in customer profiling techniques to adapt communication style based on customer type and situation
•
Improve agent capability in using idioms, phrasal verbs, and natural expressions commonly used by U.S. customers
•
Conduct accent neutralization and voice & accent (V&A) training where required
•
Run onboarding, refresher, and continuous learning sessions for agents across business lines
•
Partner with QA and Operations to identify communication gaps impacting CSAT, NPS, and FCR
•
Analyze call audits and provide targeted coaching to improve Transactional QA scores
•
Support bottom quartile (Q4) agent improvement programs with customized training plans
•
Deliver mock calls, role plays, and scenario-based training for real-world customer interactions
•
Track training effectiveness and provide reports on behavioral and performance improvements
•
Experience working with diverse teams in a fast-paced environment
Education & Experience
•
Bachelor’s degree in communications, English, Training & Development, or related field
•
2–5 years of experience as a communication/soft skills trainer in a BPO/contact center (US process preferred)
•
Excellent command of spoken and written English (neutral or Americanized accent preferred)
•
Strong understanding of U.S. culture, customer behavior, and communication expectations
•
Expertise in voice & accent training, grammar, and pronunciation coaching · Familiarity with customer experience metrics (CSAT, NPS, FCR, QA) · Strong facilitation, presentation, and coaching skills ·
•
Ability to provide constructive feedback and drive behavioral changes
•
Fast-paced contact center/BPO environment supporting U.S. customers
•
Collaboration with Operations, QA, Training, and Leadership teams
•
Flexible shifts aligned with U.S. time zones
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
More roles at Vxi
Global Incident Management Analyst
IND HYD - WFM SP2 - 08.14.26
IT Sytem Adminsitrator
Team Leader
Customer Support Specialist, Chat and Email (Onsite)
Seekless
Product
Find jobs
Companies
Pricing
Legal
Privacy
Terms
Cookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.
BUILT WITH CARE