Patient Access Representative
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Before you apply
Salary$22 – $26/hr
LocationNorth Shore, Danvers, MA
Work modehybrid
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentClinical Support
Company size501–1,000 people
PostedOct 16, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma required
One to three years of experience in a healthcare, medical office, or related environment
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook, as well as healthcare-related systems and databases
Professional, courteous, and customer-focused telephone manner
Ability to maintain confidentiality and handle sensitive information with integrity and discretion
Strong verbal communication skills and the ability to interact effectively with patients, families, coworkers, and referral sources both in person and by phone
Associate's degree preferred
Must be available to work two holidays per year
Skills
Microsoft Office Suite
Excel
PowerPoint
Outlook
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Tuition reimbursement
Retirement plan
Paid time off
About the company
Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day.
Patient Access Representative
Full-Time | Monday-FridayHybrid Schedule Available After 90 Days (3 days in-office, 2 days remote)
How You’ll Contribute
Reporting to the Director of Patient Access Services or the Patient Access Supervisor, the Patient Access Representative (PAR) provides exceptional customer service to Care Dimensions patients, families, and referral sources. This role works with both active and prospective patients, educating callers on available services and ensuring a seamless experience.
The PAR is responsible for answering incoming calls, registering patients across all business lines, and directing callers to the appropriate department or team when needed. This position plays a vital role in supporting patient access and delivering compassionate, professional service.
Qualifications
•
High school diploma required; Associate’s degree preferred.
•
One (1) to three (3) years of experience in a healthcare, medical office, or related environment, or an equivalent combination of education and experience.
•
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook, as well as healthcare-related systems and databases.
•
Professional, courteous, and customer-focused telephone manner.
•
Ability to maintain confidentiality and handle sensitive information with integrity and discretion.
•
Strong verbal communication skills and the ability to interact effectively with patients, families, coworkers, and referral sources both in person and by phone.
•
Must be available to work two holidays per year.
The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company’s generous total rewards package.
Pay Range
$22—$26 USD
Benefits
Benefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!
Legal
Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.
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