● Act as the technical authority during customer engagements to showcase the company’s
BSS software capabilities.
● Collaborate with sales teams to understand customer pain points and design tailored
solutions that address their unique requirements.
● Deliver compelling product demonstrations, technical presentations, and
proof-of-concept (PoC) deployments.
● Build and maintain strong relationships with CTOs, CIOs, and senior technical
stakeholders at telecom operators.
Solution Design and Architecture
● Design end-to-end solutions that leverage the company’s BSS software to meet
telco-specific challenges such as billing, revenue management, customer experience,
and service provisioning.
● Ensure proposed solutions align with customer infrastructure, regulatory requirements,
● Act as a technical strategist, identifying and recommending complementary technologies
and partnerships to enhance the solution.
Industry Expertise and Thought Leadership
● Stay up-to-date on telecommunications industry trends, regulatory changes, and
emerging technologies like 5G, IoT, and cloud-native architectures.
● Advise customers on BSS transformation strategies to remain competitive in an evolving
● Represent the company at industry events, webinars, and conferences, sharing thought
leadership on best practices and future trends.
Post-Sales Support and Advocacy
● Work closely with implementation teams to ensure seamless deployment of BSS
solutions and alignment with customer expectations.
● Act as an advocate for the customer internally, ensuring feedback is communicated to
product management for continuous improvement.
● Provide escalation support for complex technical issues, ensuring timely resolution to
maintain customer satisfaction.
● Work closely with Country GM, Account head in managing the customer from technical
perspective on day to day basis
● Ensure building customer confidence in our Circles Platform solution capabilities.
● Partner with product management to influence the development roadmap based on
customer needs and market demand.
● Collaborate with marketing teams to create technical content such as white papers, case
studies, and solution briefs.
● Mentor and train sales engineers and technical account managers to enhance their
understanding of the company’s BSS offerings.