You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank.
Responsibilities
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Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to “inbox zero” each day.
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Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day.
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Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting).
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Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale.
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Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately.
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Deliver compliance trainings and improve team-wide compliance literacy.
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In-person position at Chariot’s NYC office.
👤 About You
Requirements
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You’re a natural people person. People gravitate to you and you build trust quickly. Extremely high EQ.
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You can sell. You can be highly persuasive in writing, orally, or via a presentation. You can effectively tailor the same pitch to different target audiences.
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You’re a systems thinker. You can see what’s needed today, but also how to set things up for scale. You can break down complex problems to first principles.
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You’re organized. If you need to map out a complex workflow or process you can dig into the details to arrive at the right answer without losing track of the various moving pieces.
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You’re a doer and a manager. You can operate on the ground floor and at the 10,000 foot view without losing the forest for the trees.
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You’re a deep listener but can also speak up for what you think, particularly in an environment with executive leadership.
📚 What you’ll get from Chariot
About the company
At Chariot, we are building modern, end-to-end payment infrastructure making donors’ lives easier, and nonprofits’ lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.
Benefits
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Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.
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Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.
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Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market
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The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate.
❤️ Employee Benefits
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🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you
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🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge
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👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers
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🍽️ Team Lunches: Weekly team lunches
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🌯 Dinner on Chariot: Free dinner every day at office past 8pm
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🎉 Team Events: Monthly team building events
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💎Employee-friendly equity: 2 year exercise window and double-trigger acceleration
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😎 Company Retreats: To get away - we all convene 2-3x / year company retreats
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🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday