Quality Analyst Specialist
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Before you apply
Salary₱10k/mo
LocationQuezon City, National Capital Region, Philippines
Work moderemote
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentSupport
Company size51–200 people
PostedJul 21, 2026 · 3mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jul 21, 202650% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry
Excellent analytical and problem-solving skills
Strong attention to detail and ability to multi-task
Excellent communication and interpersonal skills
Proficiency in using quality monitoring tools and software
Ability to work well in a team environment and collaborate with cross-functional teams
Primary System: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher with 8.00 GB RAM, Windows 11 64-bit or macOS Sonoma (14), USB noise-cancelling headset, clear video camera
Backup System Option 1: Intel Core i5-6000 or AMD Ryzen 5 2000 series or higher with 8.00 GB RAM, Windows 11 64-bit or macOS Sonoma (14), optional USB noise-cancelling headset
Backup System Option 2: UPS capable of powering station for at least 3 hours, 240Wh or higher, accepts all plugs
Primary Internet Connection: DSL/Fiber - minimum 100mb/s contracted
Backup Internet Connection: minimum 20mb/s (Cell)
Experience in Fertility and Mental Health is preferred but not required
Recommended Primary System: Intel Core i7/i9/Ultra or AMD Ryzen 7 3000 series or higher with 16.00 GB RAM, Windows 11 64-bit or macOS Tahoe, USB noise-cancelling headset, clear video camera
Recommended Backup System Option 1: Intel Core i7/i9/Ultra or AMD Ryzen 7 3000 series or higher with 16.00 GB RAM, Windows 11 64-bit or macOS Tahoe, USB noise-cancelling headset, clear video camera
Recommended Primary Internet Connection: DSL/Fiber - minimum of 500mb/s contracted
Open to working night shifts
Skills
quality monitoring tools
Benefits
Free training
Paid time off
Hmo coverage
Optical rewards
Performance based increase
Permanent work from home
About the role
A Quality Analyst Specialist will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry. You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas for improvement, and implementing quality improvement initiatives to enhance overall service delivery.
TASKS:
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Monitor and evaluate virtual assistants’ performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements.
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Identify areas for improvement in virtual assistants’ performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness.
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Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants.
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Document and track quality assurance findings, trends, and recommendations for continuous improvement.
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Collaborate with cross-functional teams to ensure consistent adherence to quality standards.
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Collaborate closely with Client Services Managers to discuss the performance metrics of VAs.
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Communicate effectively to highlight VAs’ strengths and AFIs.
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Develop action plans for improvement based on feedback from CSMs and clients.
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Create comprehensive process flows for various tasks handled by VAs.
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Ensure all process flows are up-to-date and reflect the current best practices.
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Collaborate with teams to streamline processes and improve efficiency.
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Develop and maintain QA forms tailored to specific tasks and client requirements.
Requirements
QUALIFICATIONS:
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Excellent analytical and problem-solving skills.
•
Strong attention to detail and ability to multi-task.
•
Excellent communication and interpersonal skills.
•
At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required)
•
Proficiency in using quality monitoring tools and software.
•
Ability to work well in a team environment and collaborate with cross-functional teams.
•
Open to working night shifts
MINIMUM SYSTEM REQUIREMENTS:
•
PRIMARY SYSTEM
•
Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher
•
Computer Memory/RAM: 8.00 GB
•
Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14)
•
Headset: Any USB-type headset with noise-cancelling feature
•
Camera: Capable of a clear and crisp video output
•
BACK-UP SYSTEM
•
OPTION 1 (BACKUP SYSTEM):
•
Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher
•
Computer Memory/RAM: 8.00 GB
•
Computer Operating System: at least Windows 11 64-bit or macOS Sonoma (14)
•
Headset: Any USB-type headset with noise-cancelling feature (Optional)
•
OPTION 2 (POWER SUPPLY - UPS):
•
Must be capable of powering your work station for at least 3 hours
•
Typically a device with 240Wh or higher will be sufficient
•
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
•
PRIMARY INTERNET CONNECTION
•
DSL / Fiber Connection - Minimum of 100mb/s contracted
•
BACK-UP INTERNET CONNECTION
•
Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
•
PRIMARY SYSTEM
•
Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
•
Computer Memory/RAM: 16.00 GB
•
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
•
Headset: Any USB-type headset with noise-cancelling feature
•
Camera: Capable of a clear and crisp video output
•
BACK-UP SYSTEM
•
OPTION 1 (BACKUP SYSTEM):
•
Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
•
Computer Memory/RAM: 16.00 GB
•
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
•
Headset: Any USB-type headset with noise-cancelling feature
•
Camera: Capable of a clear and crisp video output
•
OPTION 2 (POWER SUPPLY - UPS):
•
Must be capable of powering your work station for at least 3 hours
•
Typically a device with 240Wh or higher will be sufficient
•
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
•
PRIMARY INTERNET CONNECTION
•
DSL / Fiber Connection - Minimum of 500mb/s contracted
•
BACK-UP INTERNET CONNECTION
•
Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:
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Rate is as high as $850 (USD) monthly
•
Employment Type: Independent Contractor
•
Free Training
•
Paid Time Offs
•
HMO Coverage
•
Optical Rewards
•
Performance-Based Increase
•
Permanent Work From Home
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