Central Scheduling Specialist
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Before you apply
Salary$20 – $29/hr
LocationNorwell, MA
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentSSH Reception Services
Company size1,001–5,000 people
PostedSep 24, 2026 · 1mo ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Book appointments for services at South Shore Hospital
Provide exceptional customer service
Accurate pre registration of all patients accounts (meets 98% accuracy)
Efficient using all scheduling software
Verification of insurance benefits
Retrieving authorizations as necessary
Determine co-pays and collect them using eCashiering program
Coordinate with Authorization team
Know when to escalate issues appropriately to higher level
Minimum one (1) year admitting experience
Participate in continued learning and possess a willingness to learn new technology
Embrace technological advances
Medical terminology knowledge
Strong computer skills
Strong telephone and interpersonal communication skills
Demonstrated skills in customer service
Knowledge of health insurance requirements
Demonstrate problem solving and critical thinking skills
Ability to work in a team setting
High school diploma, two (2) years of college preferred
Monday - Friday 8:00AM-4:30PM
Skills
scheduling_software
eCashiering
Microsoft/Google Suite (inferred)
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-23698
Facility:
LOC0001 - 55 Fogg Road55 Fogg Road
Weymouth, MA 02190
Department Name:
SSH Reception Services
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)Responsible for focusing on the outpatient experience as patients enter the hospital relative to pre services functions and hospitality. This includes, at a minimum, scheduling and pre registration.
Compensation Pay Range:
$20.10 - $28.75
Essential Functions
1. Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician’s office or by fax
a. Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, but not limited to: Patient Payment Estimation, Scheduling Appointments, Collection of co-pays, Provision of Interpreter Services, Provision of transportation.
b. Will insure that patient has a complete understanding of tests scheduled and any preps that are necessary.
c. Accurate pre registration of all patients accounts (meets department standard of 98% accuracy on all registrations).
d. Is efficient using all scheduling software for all appt types.
2. Responsible for all verification of insurance benefits for all accounts.
a. Retrieves all authorizations as necessary
b. Can determine co-pays and collect them using eCashiering program
c. Will coordinate with the Authorization team
d. Knows when to escalate issues appropriately to higher level( Team Leader)
**Essential Functions (Cont.)
I. Technology and Learning**
a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
Requirements
b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
Medical Terminology. Strong computer skills. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of health insurance requirements. Able to demonstate problem solving and critical thinking skills. Ability to work in a team setting.
Minimum Education - Preferred
High school diploma, two (2) years of college preferred.
Minimum Work Experience
Minimum one (1) year admitting experience to become proficient.
Monday - Friday 8:00AM-4:30PM
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements: