Customer Service Manager - Homecare
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Before you apply
Salary$20 – $22/hr
LocationPHOENIX, AZ, US
Work modeon-site
Typefull-time
SeniorityMid
DepartmentOperations Management
Company size10,000+ people
PostedSep 30, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Prior scheduling and management or supervisory experience
Thrives in a fast-paced environment
Friendly, compassionate, and able to build positive relationships
Experienced communicator and problem solver who is well-organized
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Accountable, reliable, and ability to work independently with good judgement
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred
Benefits
Health insurance
401(k)
Tuition reimbursement
Flexible schedule
Referral bonus
Our Company
All Ways Caring HomeCare
Overview
Who we are looking for:
We are hiring a Customer Service Manager for our Phoenix location (Dunlap & I-17). If you meet the qualifications below, we encourage you to apply!
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients while making a meaningful difference in homecare.
Requirements
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Seeking a self-motivated professional with prior scheduling and management or supervisory experience
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An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
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A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships while dedicated to making a difference in homecare
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An experienced communicator and problem solver who is well-organized
What you will receive:
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Great company culture
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Competitive pay with daily pay options available
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Tuition reimbursement and campus partnerships
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Flexible work schedules close to home
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Referral bonuses
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Benefits, Supplemental Plans, EAP, and 401K participation
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Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
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Oversee quality care and overall client satisfaction
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Supervise and provide guidance to the Caregivers who provide direct care to the clients served
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Manage employee scheduling, identify problem situations, and implement proactive solutions
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Maintain strong and positive relationships with referral partners, payor sources, and clients
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Ensure proper documentation and record-keeping
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Conduct periodic home visits and safety checks
Qualifications
What you will need:
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Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
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Accountable, reliable, and ability to work independently with good judgement
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Valid driver’s license and auto insurance
•
Effective verbal and written communication
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Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.
Salary Range
USD $20.00 - $22.00 / Hour
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