Head of Customer Support
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Before you apply
LocationLas Vegas, Nevada, United States
Typefull-time
SeniorityDirector
Experience7+ yrs
DepartmentCustomer Support
Company size51–200 people
PostedJun 12, 2026 · 4mo ago
Verified live11h ago
May no longer be actively hiring
Posted by the company on Jun 12, 202680% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
Proven experience in scaling support operations in mobile games
Deep familiarity with support tools
Strong analytical mindset; comfortable using data to make decisions and drive improvements
Excellent leadership and people management skills
Strong communication and collaboration skills across departments
Must be based in the United States
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
About the role
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You’ll Do
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Build and scale a world-class customer support organization
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Define and execute support strategy across all player touchpoints, ensuring consistency and quality
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Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
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Track and optimize KPIs to drive continuous improvement
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Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
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Collaborate closely with product team to deliver safe and engaging player experiences
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Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We’re Looking For
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7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
•
Proven experience in scaling support operations in mobile games
•
Deep familiarity with support tools
•
Strong analytical mindset; comfortable using data to make decisions and drive improvements
•
Excellent leadership and people management skills
•
Strong communication and collaboration skills across departments
•
Must be based in the United States
Legal
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https://www.pulsegames.org/candidate-privacy-policy/
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