• Accountable for Auto and Home overall portfolio health in partnership with Personal Insurance senior leadership team to balance critical decisions on growth, retention, new business, profit and customer experience. Make clear portfolio-level trade-offs across price, risk, coverage, customer value, expenses and investment.
• Strengthen portfolio management by connecting product, pricing, underwriting and claims insights.
• Identify emerging performance signals and mobilize timely interventions across the portfolio.
Advance product, pricing, and underwriting
• Establish distinct line strategies within a cohesive household portfolio and customer value proposition.
• Lead the Auto and Home product roadmaps, including coverage, pricing, segmentation, underwriting and annual rate plans.
• Ensure strategies reflect the different economics and risk dynamics of Auto and Home, including catastrophe exposure, geographic concentration, severity trends, repair costs, mobility and evolving customer behavior.
• Partner with Actuarial, State Product, Underwriting, Data Science, Claims, Distribution, Service, Customer Experience and Forms and Filing to improve price-to-risk accuracy, market competitiveness and speed to market.
Lead innovation and transformation
• Serve as senior Business Owner for major Auto and Home investments to prioritize product, data and technology roadmaps.
• Lead the evolution of telematics, connected mobility, aging in place, property intelligence, inspection, prevention and risk-mitigation capabilities.
• Use data, analytics, AI and automation to improve decisions, customer experiences and operating performance.
• Simplify and modernize capabilities shared across Auto and Home while
preserving necessary line-specific differentiation. Establish measures for adoption, financial impact, customer outcomes and value realization.
• Use testing, pilots and post-launch measurement to confirm financial and customer value.
Build talent and alignment
• Champions a high-performance culture by developing leaders, driving succession outcomes, and holding leadership teams accountable for talent readiness, capability building, and long-term organizational health.
• Lead and develop a strong team of Auto and Home product leaders with meaningful succession depth.
• Clarify decision rights between the portfolio leader, line leaders, State Product teams and functional partners.
• Build shared product-management disciplines while maintaining deep technical expertise within each line.
• Create alignment across Product, Actuarial, Claims, Sales, Marketing, Service, Finance, Technology, Data, Legal and Compliance.
• Provide an integrated product and portfolio perspective in Personal Insurance leadership discussions and decisions.