IT Network Engineer - PBX
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Before you apply
LocationCebu City, Cebu, Philippines
Typefull-time
SeniorityMid
Company size19+ people
PostedSep 29, 2026 · 1mo ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
IT / Computer Science-related degree or certification
Knowledge in SIP, RTP and WebRTC, including voice codecs
Knowledge in Zoom Phone and Zoom Contact Center, Mitel, Vanilla Asterisk and other Asterisk based PBX Systems
Proficient in configuring, Flows, Routing, Integrations etc. This includes scripting and APIs
Knowledge of SBC, MBG, and firewalls to secure voice networks, with a strong understanding of LAN/WAN routing and VLANs
Able to use Wireshark or other network packet tracer to diagnose call drops and SIP messages
Strong problem-solving and analytical abilities
Communication skills (technical and non-technical audiences)
Time management and ability to prioritize tasks
Team collaboration and customer service orientation
Adaptability and willingness to learn new technologies
Attention to detail and documentation practices
Knowledge in Mikrotik, Tailscale and Netskope is a plus
Skills
SIP
RTP
WebRTC
Zoom Phone
Zoom Contact Center
Mitel
Vanilla Asterisk
Asterisk
SBC
MBG
firewalls
LAN/WAN routing
VLANs
Mikrotik
Tailscale
Netskope
Wireshark
Python
API
Responsibilities
•
Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc.
•
Carry out Flows/IVRs and Call Routing design and implementation.
•
Monitor network performance.
•
Troubleshoot Network Infrastructure issues.
•
Provide technical support to end users, resolving hardware and software issues efficiently.
•
Diagnose problems, implement solutions, and escalate as necessary.
•
Maintain documentation of common problems and solutions.
•
Maintain service level agreements (SLA).
•
Handle routine system maintenance (network/software/PBX)
•
Participate in backup testing, business continuity, and recovery drills.
•
Log ticket issues and document relevant information to come up with a resolution.
•
Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards.
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Collaborate with other teams – Corporate Connectivity, Managed Services, Engineering, Security, and Compliance
•
Help identify opportunities for process improvement, recommendations, upgrades, or new technologies
•
Able to stay current with industry trends and best practices to enhance operational efficiency
Requirements
•
IT / Computer Science-related degree or certification.
•
Knowledge in SIP, RTP and WebRTC, including voice codecs to optimize audio quality.
•
Knowledge in Zoom Phone and Zoom Contact Center, Mitel, Vanilla Asterisk and other Asterisk based PBX Systems.
•
Proficient in configuring, Flows, Routing, Integrations etc. This includes scripting and APIs.
•
Knowledge of SBC, MBG, and firewalls to secure voice networks, with a strong understanding of LAN/WAN routing and VLANs.
•
Knowledge in Mikrotik, Tailscale and Netskope is a plus.
•
Able to use Wireshark or other network packet tracer to diagnose call drops and SIP messages.
•
Strong problem-solving and analytical abilities.
•
Communication skills (technical and non-technical audiences).
•
Time management and ability to prioritize tasks.
•
Team collaboration and customer service orientation.
•
Adaptability and willingness to learn new technologies.
•
Attention to detail and documentation practices