T-
T-MobileSr Product Manager, Internet Wi-Fi Management
SalaryNo pay range posted
LocationDenver, Colorado; Overland Park, Kansas; Bellevue, Washington
Work modehybrid
Typefull-time
SenioritySenior
EquityIncluded
Company size10,000+ people
PostedOct 8, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Own end-to-end product experience for high-complexity Broadband products, features, or capabilities, with emphasis on in-home Wi-Fi, managed Wi-Fi, gateway/CPE experience, and assisted support
Leverage customer and technical insights to guide strategy, roadmap, and priorities
Collaborate with Marketing, Commercial, Engineering, UX, Data Analytics, and Frontline teams to identify opportunities, analyze performance, and recommend solutions
Conduct financial and product analysis (e.g., cost-benefit, ROI, NPV) to support prioritization and decision-making
Influence and present recommendations to executive stakeholders (VP/SVP/EVP), using compelling product and experience presentations
Monitor and report on product health and customer experience metrics, including Wi-Fi performance, churn indicators, NPS, support call drivers and support outcomes
Foster a customer-first culture within the team
Align with network, software, hardware, firmware, Care, and operations teams to translate customer and business needs into technical and operational requirements for CPEs, Wi-Fi telemetry, and managed Wi-Fi solutions
Use Wi-Fi telemetry, Frontline insights, and other operational data to identify experience gaps, prioritize improvements, and shape a roadmap
Lead build, buy, or partner evaluations for managed Wi-Fi platforms, CPE software capabilities, telemetry solutions, and support/troubleshooting tools
Build strong cross-functional relationships and mobilize teams across the enterprise to plan and deliver solutions
Guide initiatives through agile, waterfall, or hybrid processes as needed
Drive creation of end-to-end delivery schedules and track progress vs plan
Proactively manage risks to scope, timeline, and budget, recommending mitigation strategies
Facilitate team meetings, follow through on action items, and ensure documentation is complete and transferred for operational readiness
Ensure resource/funding approvals and compliance with enterprise processes
Serve as a liaison between product, engineering, network infrastructure, Care, operations, OEMs, and third-party platform stakeholders to ensure successful delivery, operational readiness, and cohesive roadmaps
Coordinate across teams to ensure new Wi-Fi-related capabilities can be tested, launched, supported, monitored, and improved at fleet scale, including appropriate readiness planning for Care and technical support channels
Translate product strategy into detailed requirements across complex systems and teams. Guide engineering and development teams to deliver against those requirements
Own and prioritize the product backlog, balancing technical debt, production defects, and customer needs against organizational goals
Collaborate with architecture and development teams to embed long-term tech investments into the roadmap
Provide product clarity and support throughout design, development, and testing phases
Make final scope and experience trade-off decisions during product delivery lifecycle
Translate technical network, gateway, CPE, telemetry, and support requirements into clear product artifacts and agile backlogs for teams building managed Wi-Fi capabilities, monitoring tools, diagnostics, provisioning systems, and support experiences
Partner with engineering, firmware, test, Care enablement, and vendors/OEMs to translate complex Wi-Fi connectivity challenges into prioritized, executable work that improves compatibility, reliability, and customer self-service or assisted support outcomes
Benefits
Stock grant
Benefits
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
About the role
Contributes to T-Mobile success by strategizing, defining, planning, delivering, and maintaining large and complex products and product enhancements that improve customer experience, deliver growth to the enterprise, drive efficiencies, increase revenue, reduce churn, and scale the business. This role is focused on the end-to-end in-home Wi-Fi customer experience within the Broadband Home Internet division, including managed Wi-Fi capabilities, Wi-Fi performance visibility, and assisted technical support workflows that help customers get reliable connectivity throughout the home. Leads and collaborates effectively with cross-functional business, network, operations, Care, OEM, and software vendor teams to advocate for internal and external customers, uncover opportunities, and implement new solutions. Ultimately accountable and responsible for a specific area of ownership. Individuals with this title within the Broadband organization take on a variety of responsibilities ranging from: partnering with Commercial, Marketing, Care and other teams on customer insight, soliciting and generating product requirements, creating roadmaps, mapping out and communicating the customer experience, planning and driving delivery across all involved stakeholders from end-to-end, proactively identifying and mitigating risks, facilitating team meetings, monitoring and communicating delivery status, and more.
This is a hybrid position required to be working in-office at least 3 days a week.
RESPONSIBILITIES:
Product Vision, Strategy & Analysis
•
Own end-to-end product experience for high-complexity Broadband products, features, or capabilities, with emphasis on in-home Wi-Fi, managed Wi-Fi, gateway/CPE experience, and assisted support — defining and communicating the vision and strategy.
•
Leverage customer and technical insights to guide strategy, roadmap, and priorities.
•
Collaborate with Marketing, Commercial, Engineering, UX, Data Analytics, and Frontline teams to identify opportunities, analyze performance, and recommend solutions that support organizational OKRs.
•
Conduct financial and product analysis (e.g., cost-benefit, ROI, NPV) to support prioritization and decision-making.
•
Influence and present recommendations to executive stakeholders (VP/SVP/EVP), using compelling product and experience presentations.
•
Monitor and report on product health and customer experience metrics, including Wi-Fi performance, churn indicators, NPS, support call drivers and support outcomes; keep current with industry trends to inform innovation.
•
Foster a customer-first culture within the team.
•
Align with network, software, hardware, firmware, Care, and operations teams to translate customer and business needs into technical and operational requirements for CPEs, wi-fi telemetry, and managed Wi-Fi solutions.
•
Use Wi-Fi telemetry, Frontline insights, and other operational data to identify experience gaps, prioritize improvements, and shape a roadmap that improves reliability, supportability, and customer confidence in home connectivity.
•
Lead build, buy, or partner evaluations for managed Wi-Fi platforms, CPE software capabilities, telemetry solutions, and support/troubleshooting tools by bringing clear product judgment, customer context, and technical fluency to the decision-making process.
Project Management
•
Build strong cross-functional relationships and mobilize teams across the enterprise to plan and deliver solutions.
•
Guide initiatives through agile, waterfall, or hybrid processes as needed.
•
Drive creation of end-to-end delivery schedules and track progress vs plan. Communicate updates, risks, and changes across all levels.
•
Proactively manage risks to scope, timeline, and budget, recommending mitigation strategies.
•
Facilitate team meetings, follow through on action items, and ensure documentation is complete and transferred for operational readiness.
•
Ensure resource/funding approvals and compliance with enterprise processes.
•
Serve as a liaison between product, engineering, network infrastructure, Care, operations, OEMs, and third-party platform stakeholders to ensure successful delivery, operational readiness, and cohesive roadmaps for fixed wireless and managed Wi-Fi capabilities.
•
Coordinate across teams to ensure new Wi-Fi-related capabilities can be tested, launched, supported, monitored, and improved at fleet scale, including appropriate readiness planning for Care and technical support channels.
Product Execution
•
Translate product strategy into detailed requirements across complex systems and teams. Guide engineering and development teams to deliver against those requirements.
•
Own and prioritize the product backlog, balancing technical debt, production defects, and customer needs against organizational goals.
•
Collaborate with architecture and development teams to embed long-term tech investments into the roadmap.
•
Provide product clarity and support throughout design, development, and testing phases.
•
Make final scope and experience trade-off decisions during product delivery lifecycle.
•
Translate technical network, gateway, CPE, telemetry, and support requirements into clear product artifacts and agile backlogs for teams building managed Wi-Fi capabilities, monitoring tools, diagnostics, provisioning systems, and support experiences.
•
Partner with engineering, firmware, test, Care enablement, and vendors/OEMs to translate complex Wi-Fi connectivity challenges into prioritized, executable work that improves compatibility, reliability, and customer self-service or assisted support outcomes.
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