A Product Owner creates the product roadmap and defines the strategic vision for their team based on the overall organization’s vision. The role is responsible for managing the product backlog, driving strategic enhancements, resolving critical client-impacting issues, and coordinating cross-functional teams to improve digital client experience and operational efficiency.
This role requires strong ownership, execution discipline, stakeholder management, and the ability to balance business priorities, technology constraints, operational impacts, and client experience. The role will oversee 5 squads composed of 80+ cross-functional resources across Product, Engineering, Architecture, Quality Engineer, Transformation, and Experience Design teams, while also providing operational oversight for the Client Technical Support Team responsible for frontline client support channels including calls, emails, chat, and client app registration support.