At a glanceSummarised by Seekless from the posting.
Must have8
Bachelor Degree or above in relevant field
At least 2 years working experience with service related field
Good at English both oral and written, having certificates such as CET 4 or above
Familiar with Computer skills, both software and hardware
Strong communication skills and a service-oriented mindset to handle the demands of Key Account customers
Strong learning ability and a sense of sharing to participate in English training courses and pass on skills
Incorporating new technologies and quickly transfer expertise
Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
Eligibility1
Able to travel frequently on domestic and international business trips
Skills
Computer skills
Main Tasks
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Routine to complex equipment and routine to moderately complex systems
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Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
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Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
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May be trained to conduct special site or system environmental analysis tests as assigned by management.
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Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
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Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
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May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
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Properly care for all ZEISS tools and assets as may be made available during the xecution of assigned responsibilities
Business Acumen:
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Determines cost effective repair/resolution. Follows established policies and procedures.
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Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe
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Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
Hiring process
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Process understanding: Basic process knowledge of a technical nature
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Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.
Requirements
Education
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Bachelor Degree or above in relavant field.
Experience
•
At least 2 years working experience with service related field
Other skills
•
Good at English both oral and written, having certificates such as CET 4 or above
•
Familiar with Computer skills, both software and hardware
•
Strong communication skills and a service-oriented mindset to handle the demands of Key Account customers.
•
Strong learning ability and a sense of sharing to participate in English training courses and pass on skills.
•
Incorporating new technologies and quickly transfer expertise
•
Able to travel frequently on domestic and international business trips