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EncoraMid Support Engineer
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Before you apply
LocationHeredia, Costa Rica
Work moderemote
Typefull-time
SeniorityMid
Experience3–8 yrs
DepartmentCSA Billable
Company size5,001–10,000 people
PostedOct 21, 2026 · 2w ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
3–8 years of relevant experience in Production Support or related technical support environments
Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements
Experience working with Linux-based infrastructure and cloud services
Strong monitoring and debugging skills for server and application logs
Hands-on experience with Splunk, Dynatrace, or similar monitoring tools
Experience creating and optimizing monitoring alerts and dashboards
Experience with GitHub for code debugging and Jenkins for deployments
Experience setting up tools and required infrastructure
Knowledge of ITIL processes, including Incidents, Problems, and RFCs
Experience supporting business-critical applications in 24/7 production environments
Strong troubleshooting and incident-resolution capabilities
Familiarity with Data Management & Analytics environments
Experience supporting applications with strict SLA and availability requirements
Skills
SQL
Oracle DB
Linux
GitHub
Jenkins
Splunk
Dynatrace
CI/CD
About the role
Job Title: Mid Support Engineer
Key Skills: Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD
Experience: 3–8 YOE
Location: Costa Rica
Mode: Remote
We at Coforge are hiring Mid Support Engineer (#15124-5-1) with the following skill set.
Key Responsibilities
•
Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.
•
Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.
•
Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.
•
Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.
Required Skills & Qualifications
•
3–8 years of relevant experience in Production Support or related technical support environments.
•
Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.
•
Experience working with Linux-based infrastructure and cloud services.
•
Strong monitoring and debugging skills for server and application logs.
•
Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.
•
Experience creating and optimizing monitoring alerts and dashboards.
•
Experience with GitHub for code debugging and Jenkins for deployments.
•
Experience setting up tools and required infrastructure.
•
Knowledge of ITIL processes, including Incidents, Problems, and RFCs.
Preferred Skills:
•
Experience supporting business-critical applications in 24/7 production environments.
•
Strong troubleshooting and incident-resolution capabilities.
•
Familiarity with Data Management & Analytics environments.
•
Experience supporting applications with strict SLA and availability requirements.
Posted On: 21-10-2026
Legal
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.