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EPOS
Project Operations (Project Ops)
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Location
Singapore, Singapore, Singapore
Work mode
on-site
Type
full-time
Company size
51+ people
First seen
6d ago
Last seen
2d ago
Responsibilities
Key Responsibilities
1. Project Requirement Review
•
Review and understand all project requirements outlined in the job sheet.
•
Identify project scope, deliverables, dependencies, and special requirements.
•
Clarify any missing or unclear information with relevant stakeholders.
2. Pre-Deployment Client Coordination
•
Conduct pre-deployment calls with clients to verify project readiness.
•
Confirm deployment timelines, operational requirements, and business processes.
•
Ensure clients are aware of the deployment plan and required preparations.
3. Information Gathering & Validation
•
Collect all necessary business information, documents, and setup requirements from clients.
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Verify the accuracy and completeness of information provided.
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Ensure all project prerequisites are fulfilled before deployment.
4. Cross-Functional Coordination
•
Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
•
Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
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Escalate risks or blockers that may impact project timelines.
5. System Configuration & Backend Setup
•
Create and configure client backend systems according to project requirements.
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Set up required modules and configurations, including:
•
QR tenant creation
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Menu creation and configuration
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User account setup
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Device assignment and configuration
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Other system setup requirements
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Perform internal validation to ensure configurations are deployment-ready.
6. Deployment Readiness & Go-Live Support
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Conduct final deployment readiness checks with both the assigned Trainer and Client.
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Confirm all setup requirements have been completed prior to deployment.
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Ensure smooth handover to the Trainer for onsite or remote deployment activities.
7. Post-Deployment Support & Stabilization
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Provide operational support during the one-week stabilization period following deployment
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Monitor project progress and assist in resolving outstanding issues.
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Coordinate with internal teams to rectify deployment-related issues promptly.
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Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
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Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.
Key Success Metrics
•
Deployment readiness achieved before scheduled go-live.
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Accuracy and completeness of backend setup.
•
Timely resolution of post-deployment issues.
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Effective coordination across internal teams.
•
Positive client deployment experience and satisfaction.
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