At a glanceSummarised by Seekless from the posting.
Must have24
Application knowledge of M365 standard apps
Application knowledge of MS Teams
Responsible for providing ITSM support to the business and customers
Create and maintain documentation and operational procedures
Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool
Application knowledge of OneDrive
Deployment of infrastructure improvements on Client environments
Assist in maintaining and deploying other Client applications and environments
Leading initiatives for researching and deploying new applications
Coordinating various IT Staff and Operations
Assist in managing Support Services and related deliverables
Working with End-Users and Vendors to support applications and environments
Working with Client Stakeholders on strategy and vision
In-depth knowledge of M365 related services and experience is a must
Expert understanding of Microsoft Exchange Online
Experience with Microsoft Teams
Solid understanding of ITIL/ITSM best practices
Ability to work independently and as part of a team
Strong analytical and problem-solving skills and detail oriented
Firm knowledge of technical details of SMTP / e-mail in general and ability to analyse e-mail headers
Expert regarding the operation of Outlook & Exchange from a user's perspective
Firm grasp of phishing techniques and e-mail based attack patterns
Ability to prioritize workload and consistently meet deadlines
Strong organizational skills; attention to detail
Nice to have4
Proofpoint experience is a plus
Experience with Email archiving/retention solutions a plus
Certifications in this field are a plus
Relevant professional certifications, such as MS 500, MS 700 certifications
Skills
M365
M365 administrator
M365 Access Packages
M365 Office Macros & Add-Ins
Planner
To Do
One Note
Whiteboard
Forms
Workday Teams App
MS Teams
OneDrive
Proofpoint
Microsoft Exchange Online
SMTP
Outlook
ITIL
ITSM
The Key Skills Required.
•
Application knowledge M365 standard apps
The following apps are in focus for the standard application app
•
M365 administrator
•
M365 Access Packages
•
M365 Office Macros & Add-Ins
•
Planner &To Do
•
One Note
•
Whiteboard
•
Forms
•
Workday Teams App
Responsibilities
•
Application knowledge MS Teams
•
Responsible for providing ITSM support to the business and customers.
•
Create and maintain documentation and operational procedures.
•
Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
•
Application knowledge One drive
•
Deployment of Infrastructure improvements on Client environments
•
Assist in maintaining and deploying other Client applications and environments
•
Leading initiatives for researching and deploying new applications
•
Coordinating various IT Staff and Operations
•
Assist in managing Support Services and related deliverables
•
Working with End-Users and Vendors to support applications and environments
•
Working with Client Stakeholders on strategy and vision
Supporting Client initiatives remotely and on premise
Should possess very good knowledge in the areas of :
•
In-depth knowledge of M365 related services and experience is a must.
•
Proof point experience is a plus.
•
Expert understanding of Microsoft Exchange Online.
•
Experience with Microsoft Teams.
•
Solid understanding of ITIL/ITSM best practices.
•
Experience with Email archiving/retention solutions a plus.
•
Ability to work independently and as part of a team.
•
Certifications in this field are a plus.
•
Strong analytical and problem-solving skills and detail oriented.
•
Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
•
Expert regarding the operation of Outlook & Exchange from a user’s perspective
•
Firm grasp of phishing techniques and e-mail based attack patterns
•
Ability to prioritize workload and consistently meet deadlines.
•
Strong organizational skills; attention to detail.
Nice to have
Preferable (Nice to have) skill
•
Relevant professional certifications, such as MS 500, MS 700 certifications.