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Manager - Production Support

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Before you apply
LocationThane, Maharashtra, India
Typefull-time
SenioritySenior
Experience4+ yrs
DepartmentIndia
Company size10,000+ people
PostedAug 3, 2026 · 3mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Minimum 4+ years Operations Experience in 24x7 high-availability Production environment
Support trouble-shooting client issues with high level data analysis and project review
Extensive problem solving and debugging skills
Ability to independently apply production upgrades and support the products and technologies
Experience in providing services to agreed SLA’s and OLA’s
Experience of working in an ITIL environment
Experience with supporting multiproduct environment
Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System
Experience with supporting Java applications and an understanding of web technology
In depth understanding of MS SQL
Core switching experience and knowledge and recent experience
Complete understanding of ISO 8583 and recent experience
Understanding of end-to-end transaction flow (issuing/ Acquiring)
Hands on experience on release management, change management process and incident management
Hands-on experience in customer management and customer handling
Hands on experience on Linux command (REN)
Good communication skills/ understanding of customer communication, verbal as well as email
Knowledge of Linux environment will be an Added advantage
Skills
MS SQL
ISO 8583
Linux
Java
Requirements
• Minimum 4+ years Operations Experience in 24x7 high-availability Production environment.
Responsibilities
• Support trouble-shooting client issues with high level data analysis and project review.
• Extensive problem solving and debugging skills.
• Ability to independently apply production upgrades and support the products and technologies.
• Experience in providing services to agreed SLA’s and OLA’s.
• Experience of working in an ITIL environment.
• Experience with supporting multiproduct environment.
• Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
• Experience with supporting Java applications and an understanding of web technology.
Nice to have
• Knowledge of Linux environment will be an Added advantage.
Requirements
• In depth understanding of MS SQL.
• Core switching experience and knowledge and recent experience.
• Complete understanding of ISO 8583 and recent experience.
• Understanding of end-to-end transaction flow (issuing/ Acquiring) .
• Hands on experience on release management, change management process and incident management. Internal content Internal content.
• Hands-on experience in customer management and customer handling.
• Hands on experience on Linux command (REN) .
Communication skills-
• Good communication skills/ understanding of customer communication, verbal as well as email.