• Prioritizing customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities.
• Representing Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements.
• Delivering sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth.
• Using data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio.
• Partnering with internal teams (marketing, product, customer success) to design and execute strategic account plans.
• Communicating impactfully with stakeholders, presenting solutions clearly and persuasively.
• Championing inclusion and leverage diverse perspectives to strengthen customer engagement and team performance.
• Navigating complex, matrix environments and adapt quickly to changing customer needs and market conditions.
• Embracing curiosity by continuously learning about customer industries, Elsevier’s evolving portfolio, and emerging trends.
• Building strong internal and external connections to accelerate decision-making and reduce barriers.
Additional Responsibilities
• Customer Needs Analysis: Able to uncover and interpret customer priorities, pain points, and strategic objectives.
• Portfolio Expertise: Have deep understanding of Elsevier’s full product and service offering, and ability to position integrated solutions.
• Results Orientation: Demonstrate urgency and accountability in achieving revenue and growth targets.
• Data-Driven Decision Making: Able to use analytics and insights to guide actions and measure impact.
• Inclusive Collaboration: Able to build trust and fosters cooperation across diverse teams and stakeholders.
• Agility and Resilience: Adapt to complexity and maintains focus under pressure.