· AA in IT related field or IT certification or 1 year of experience working in a technical environment.
· Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
· Experience with smart phones, tablets, and other technical equipment.
· Familiarity with data backup and system imaging.
· Knowledge of IT systems including servers, desktops, routers, switches, and firewalls.
· Working technical knowledge of current network protocols, operating systems, and standards
· Knowledge of and basic troubleshooting method for LAN communication over TCP/IP networks
· Ability to learn new or unfamiliar systems, software, hardware, and a passion for solving problems.
· Ability to deliver outstanding customer service and demonstrate professionalism while maintaining composure in stressful situations.
· Ability to conduct research into a wide range of computing issues as required.
· Able to read and understand technical manuals, procedural documentation, and OEM guides.
· Understanding of the organization’s goals and objectives.
· Self-motivated and directed.
· Keen attention to detail.
· Analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Experience working in a team-oriented, collaborative environment.
· Ability to work independently and request support when appropriate and necessary.
· Excellent written and verbal communication skills