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Innovatrics

System Engineer

LocationMexico City, Mexico City, Mexico
DepartmentSolution Teams
Company size51–200 people
First seen1w ago
Last seen8h ago
PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.
Why This Job Is Exciting
Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world’s most demanding environments. You won’t be managing a static on-prem rack; you’ll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified.
Tech Stack
Core daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level)
In your first month, you’ll
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Learn the core architecture and the various integration methods used across our systems.
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Shadow live deployments to observe how projects are executed in real client environments.
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Perform internal deployments to build hands-on familiarity with the process.
As you settle into the role, you’ll
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Lead your first client deployment from start to finish, taking ownership of the process.
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Troubleshoot issues and optimize performance directly in production environments.
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Adapt deployment tooling and approaches to fit the specific needs of each project.
Within your first year, you’ll
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Master the full ABIS toolset well enough to work with it confidently and independently.
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Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle.
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Identify and improve internal processes on your own initiative, without needing direction.
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Manage multiple deployments in parallel, balancing priorities across several projects at once.
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Become a trusted advisor to clients, guiding them beyond just technical implementation.
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Channel customer feedback back into the product roadmap to help shape future development.
What You Will Do
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Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide
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Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time)
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Provide L2/L3 support to partners
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Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application)
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Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks
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Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests)
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Train partner technical teams in ABIS administration and operations best practices
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Participate in a rotating 24/7 on-call schedule
Requirements
Skills and Mindset
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High proficiency in English and Portuguese (written and spoken)
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Strong ownership, structured troubleshooting, and attention to detail
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Comfortable communicating with customers under time pressure (SLA-driven)
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Reliable and able to work independently, while escalating early when needed
Must Have
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1+ year Unix/Linux server admin experience (personal or professional)
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Strong analytical and independent problem-solving skills
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Clear written and verbal communication in English, Spanish and ideally Portuguese
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Solid understanding of databases (PostgreSQL or Oracle)
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Working knowledge of networking (routing, firewalls, DNS, TCP/IP)
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Willingness to travel internationally (up to 25%)
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Proactive, responsible, team-oriented attitude
Nice to Have
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Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…)
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Familiarity with containerisation (Docker, K8s)
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Knowledge of English, Spanish and Portuguese (advantage)
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Scripting skills (Bash, Python)
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Virtualisation experience (VMware, Proxmox)
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Background in or curiosity about biometric systems
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Experience with observability tooling (ELK, Grafana, OpenTelemetry)
What Makes a Strong Candidate Stand Out
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You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure
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You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders
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You are genuinely comfortable owning a project abroad, including travel on short notice
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You bring a builder’s mindset: if a process is inefficient, you improve it and document it
Benefits
Compensation
At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.
Salary: We hire across seniority levels — compensation is tailored to your experience.
Salary starting from: 30,000 MXN/gross monthly
Interview Process
Here is the typical interview process for this role:
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Introduction Stage - Recruiter Screen (virtual call)
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Team Interview Stage - Technical & Team Interview (single extended interview, conversation & practical case-based scenarios)
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Final Stage - CARES Interview - Values driven conversation
We encourage candidates to request additional conversations with team members they would like to meet.
PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.
More roles at Innovatrics
Backend Software Engineer (Python)Solution Delivery Engineer - Medior / SeniorSoftware BuilderSenior Solution Owner - Digital IdentityData Collection Specialist
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