At a glanceSummarised by Seekless from the posting.
Must have11
2 to 5 years of previous experience in luxury retail
Must be able to work Saturday and Sunday consistently in addition to one weekday
Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs and Customer (internal and external) priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Being a genuine Maison Ambassador
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
Self-Starter with Team-Player approach
Nice to have4
College degree preferred
SAP knowledge preferred
Additional language skills are a plus
General knowledge of timepiece movements are preferred
Eligibility1
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
Skills
MS Office
SAP
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Wellness reimbursement
Retirement plan employer match
Maternity leave top up
Paid time off
Volunteer time off
Employee assistance program
About the company
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
About the role
OBJECTIVE/MISSION
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As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
Responsibilities
KEY RESPONSIBILITIES
Sales Achievement:
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Consistently achieve and/or exceed the monthly sales target, as directed by management.
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Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
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This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
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Adapt approach according to the client needs and motivations
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Negotiate and handle objections with ease
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Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
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Remain current on industry news and competitor
Client Relationship Management:
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Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
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Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
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Appropriately resolve client issues/concerns and escalate as needed to Management
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Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations:
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Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
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Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
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Assist in the merchandising and daily maintenance of displays and back-stock
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Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
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Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)
Requirements
JOB PROFILE
Education:
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College degree preferred
Required Experience:
•
Must be able to work Saturday and Sunday consistently in addition to one weekday
•
2 to 5 years of previous experience in luxury retail
Technical Skills:
•
Ability to work in a fast-paced retail store environment
•
Computer and internet Savvy
•
MS Office experience required, SAP knowledge preferred
Personal Skills/Abilities:
•
Additional language skills are a plus
•
General knowledge of timepiece movements, are preferred
•
Excellent interpersonal and communication skills are required
•
Strong understanding of Customer Service needs and Customer (internal and external) priorities
•
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
•
Being a genuine Maison Ambassador
•
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
•
Self-Starter with Team-Player approach
•
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
Benefits
We Offer – Canada
Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Legal
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
Expected hourly rate range: $23.00 to $26.00 plus incentives. Salary will be determined based on relevant skills and experience.