Market Expansion and Opportunity Creation
Build the healthcare and life sciences pipeline across payers, providers, PBMs, and life sciences, and across the BPOs and GCCs that run their voice operations. Focus on the functions where voice volume concentrates: member services, patient access and scheduling, prior authorization, revenue cycle and patient financial services, pharmacy help desks, nurse triage, medical information, and patient support programs. Position Krisp’s AI voice products against the outcomes these buyers are measured on. Partner with Sales on timely handoff of qualified opportunities and stay in the cycle where the relationship carries weight.
Build senior relationships on both sides of the market. Enterprise side: Chief Experience Officers, VPs of Member Experience and Patient Access, Revenue Cycle leaders, Stars and Quality leaders, Heads of Patient Services in pharma, and the CISO and third-party risk teams that gate every deal. Partner side: vertical leaders and growth officers at the healthcare outsourcers. Represent Krisp at AHIP, HFMA, NAHAM, HLTH, HIMSS, Becker’s, and DIA.
Product Awareness and Enablement
Run demonstrations and build business cases tailored to healthcare buying centers. Translate Krisp’s capability into the language these buyers already use: CMS Star Ratings, CAHPS, language access, average handle time, and cost to serve. Work with Sales, Customer Success, Marketing, and Product through negotiation, security review, onboarding, and deployment.
Report back what the vertical is actually buying. How payers and providers budget for language access and over-the-phone interpretation. Where patient access and prior authorization spend is moving. How HIPAA, HITRUST, and Section 1557 requirements shape procurement. What competitors are winning with. Deliver it to Product, Marketing, and Sales in a form they can act on.