The Insurance Analyst II position is responsible for conducting professional investigative and analytical work to resolve consumer complaints involving property and casualty insurance. Serving as a regulatory liaison, the role facilitates communication between the Department of Insurance and consumers, insurers, attorneys, and other stakeholders. Through careful review of complaints and insurer practices, the Analyst ensures that all actions comply with North Carolina laws, administrative rules, and applicable policy provisions, supporting the Department’s mission to uphold fairness and regulatory integrity within the insurance marketplace. A central function of the position is independently managing a caseload of moderate to complex complaints involving a wide range of property and casualty insurance products, including personal and commercial property, commercial liability, travel, and pet insurance. The Analyst reviews incoming complaints, identifies possible compliance concerns, and determines what additional information or documentation is needed. This may require researching pertinent statutes, administrative codes, policy language, and regulatory guidance. Throughout each investigation, the Analyst communicates regularly with complainants, insurers, and other involved parties, evaluates insurer responses, and issues determinations supported by law and policy. Clear, accurate, and thorough documentation is essential, as is the ability to explain regulatory findings in concise written correspondence.
In addition to case-specific responsibilities, the Insurance Analyst II plays an important role in monitoring broader trends and regulatory issues. By reviewing complaint outcomes and insurer conduct, the Analyst helps identify recurring violations or systemic concerns. The position also supports special projects, participates in interdepartmental meetings, and coordinates with legal, enforcement, and market conduct teams when necessary. Staying current on changes to insurance laws, regulations, and industry practices is an ongoing expectation, ensuring that the Analyst can effectively protect consumers and promote compliance across the insurance industry.