DI
DigiCertTechnical Support Analyst (French Speaker)
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Before you apply
LocationCape Town
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentAuthentication and Support
Company size1,001–5,000 people
PostedOct 23, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Professional working proficiency in French and English
2+ years technical support or IT client interfacing experience
Matriculation Certificate
Basic understanding of Internet principles, terminology and functionality
Basic understanding of networking protocols and devices, web servers and VPN
Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology
Tertiary qualification in Computer Science, Information Systems or Information Technology
Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols
Familiarity with UNIX script commands, website/web server administration
Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration
Certifications such as CISSP, MCSE and CCNA
Skills
PKI
SSL
HTML
DNS
S/MIME
SMTP
UNIX
Linux
Apache
OpenSSL
Windows Server
CRM
Benefits
Paid time off
Maternity leave
Paternity leave
Health insurance
Gym reimbursements
Mental well being resources
Pension
Life insurance
Income protection
Employee assistance program
Education assistance
Professional development
Linkedin learning
Employee referral bonus
Business travel insurance
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
We are in the market for a Technical Support Analyst (French Speaker) to join our Technical Support team in Cape Town. As a Technical Support Analyst, you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done. This is a hybrid position in Cape Town.
What you will do
•
Deliver world-class customer service to resolve customer concerns and retain customers
•
Build successful long-term relationships with external clients to ensure customer loyalty Partner with technical support engineers to resolve issues reported by customers
•
Engage with internal and external customers via support tickets, email, phone, and chat
•
Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to always provide a delightful customer experience
•
Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
•
Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
•
Gather accurate information and document customer issues in our CRM tool
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Remain up to date with all aspects of the SSL certificate products to always meet customer needs
What you will have
•
Professional working proficiency in French and English (Essential)
•
2+ years technical support or IT client interfacing experience
•
Matriculation Certificate (essential) and/or Tertiary qualification in Computer Science, Information Systems or Information Technology (advantageous)
•
Basic understanding of Internet principles, terminology and functionality
•
Basic understanding of networking protocols and devices, web servers and VPN
•
Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
•
Familiarity with UNIX script commands, website/web server administration (advantageous)
•
Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
•
Certifications such as CISSP, MCSE and CCNA (advantageous) Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology
Benefits
•
Competitive compensation and comprehensive benefits package
•
Generous paid time off, including holidays and additional leave options
•
Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
•
Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
•
Pension, life insurance, and income protection benefits (location dependent)
•
Employee Assistance Program with 24/7 confidential support for employees and their families
•
Education assistance and professional development opportunities
•
Access to LinkedIn Learning and continuous learning resources
•
Employee referral bonus program and additional company perks and discounts
•
Business travel insurance and global employee support programs
Hiring process
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.