Virtual Assistant (must have ECW experience)

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LocationRemote

Work moderemote

Typefull-time

SeniorityMid

Experience2+ yrs

Company size32+ people

First seenOct 15, 2026 · 3w ago

Verified live3w ago

At a glanceSummarised by Seekless from the posting.

Minimum 2 years of call center experience

Hands-on experience with eClinicalWorks (eCW)

Excellent verbal and written English communication skills

Strong customer service and patient relations skills

Ability to multitask in a fast-paced environment

Strong attention to detail and organizational skills

Ability to work independently with minimal supervision

Proficient with Microsoft Office, Google Workspace, and EMR systems

Healthcare call center experience strongly preferred

Skills

eClinicalWorks

Microsoft Office

Google Workspace

EMR

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Virtual Assistant (must have ECW experience)

About the role

Remote

Full Time

Mid Level

We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience.

We are specifically looking for an “All-Star” candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards.

Key Responsibilities

· Handle a high volume of inbound and outbound patient calls professionally and efficiently.

· Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW).

· Verify patient demographics, insurance information, and contact details.

· Document all patient interactions thoroughly and accurately in the EMR system.

· Identify urgent patient concerns and escalate appropriately according to established protocols.

· Provide exceptional customer service while maintaining empathy, professionalism, and patience.

· Follow up on patient inquiries, messages, and assigned tasks in a timely manner.

· Maintain accuracy when handling patient information and appointment scheduling.

· Adhere to HIPAA and company privacy policies at all times.

· Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination.

· Meet established productivity and quality standards.

Qualifications

· Minimum 2 years of call center experience (healthcare call center experience strongly preferred).

· Hands-on experience with eClinicalWorks (eCW) is required.

· Excellent verbal and written English communication skills.

· Strong customer service and patient relations skills.

· Ability to multitask in a fast-paced environment.

· Strong attention to detail and organizational skills.

· Ability to work independently with minimal supervision.

· Proficient with Microsoft Office, Google Workspace, and EMR systems.

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