● Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
● Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
● Act as the primary point of contact for escalations, queries, and business requirements.
● Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
● Collaborate with product, operations, and technology teams to deliver customized payment solutions.
● Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
● Negotiate commercials, contracts, and renewals with key accounts.
● Ensure timely issue resolution to maintain client satisfaction and retention.
● Track competition and provide market insights to support business strategy.
● Deliver on revenue targets, merchant activation, and retention KPIs. Qualifications & Skills
● Bachelor’s/master’s degree in business, Finance, or related field.
● 5+ years of experience in Key Account Management / Enterprise Sales / Merchant.
● Management in Payments, Fintech, or BFSI.
● Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
● Proven track record of achieving sales/revenue targets and account growth.
● Excellent communication, presentation, and relationship management skills.
● Ability to analyze data, prepare reports, and present insights to clients and leadership.
● Problem-solving and negotiation skills with a customer-first approach.