Health Information Management Coordinator
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Before you apply
LocationUnited States
Typefull-time
SeniorityMid
DepartmentOperations
Company size4+ people
PostedNov 3, 2026 · 2d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Highly dependable, organized, and proactive professional
Clinical knowledge and outstanding customer service skills
Experience working in a medical office, hospital, health system, or related clinical environment
Coordinate the retrieval, processing, maintenance, and organization of patient medical records
Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
Accurately enter and update information in meMR health's administrative web platform and document management systems
Navigate provider websites and required portals to process medical record requests
Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
Perform quality assurance reviews of retrieved records to ensure they meet client requirements
Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
Support customer onboarding, client training, and customer success initiatives
Provide basic troubleshooting assistance and help clients navigate platform functionality
Build and maintain positive, professional relationships with clients and users
Maintain inbound and outbound record shipments through courier services
Scan incoming charts and correspondence to convert physical documents into organized digital files
Prepare client metrics, reports, flowsheets, and other administrative materials
Conduct research and take initiative to resolve issues and support timely request completion
Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
Perform other duties as assigned
About the role
We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.
Why this role matters:
Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.
Requirements
•
Coordinate the retrieval, processing, maintenance, and organization of patient medical records
•
Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
•
Accurately enter and update information in meMR health’s administrative web platform and document management systems
•
Navigate provider websites and required portals to process medical record requests
•
Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
•
Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
•
Perform quality assurance reviews of retrieved records to ensure they meet client requirements
•
Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
•
Support customer onboarding, client training, and customer success initiatives
•
Provide basic troubleshooting assistance and help clients navigate platform functionality
•
Build and maintain positive, professional relationships with clients and users
•
Maintain inbound and outbound record shipments through courier services
•
Scan incoming charts and correspondence to convert physical documents into organized digital files
•
Prepare client metrics, reports, flowsheets, and other administrative materials
•
Conduct research and take initiative to resolve issues and support timely request completion
•
Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
•
Perform other duties as assigned