KeyHolder, Robert Graham - Scottsdale Fashion Square
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Before you apply
LocationScottsdale, AZ, US
Work modeon-site
Typefull-time
SeniorityLead
DepartmentAll Retail Store
Company size1,001–5,000 people
PostedOct 26, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Meet sales goals and motivate sales staff to meet assigned sales and productivity goals
Demonstrate in-depth knowledge of the merchandise and ability to grow within the company
Demonstrate sales leadership by playing an active role on the selling floor and collaborating with management on marketing opportunities
Provide the highest level of customer service to achieve World Class Service standards
Maintain constant client communication through client books and database
Resolve all client problems and complaints quickly and effectively
Dedicated to meeting expectations of internal and external customers
Excellent communication skills
Ability to support management with supervision of scheduled staff in the store
Hold Store Key
Availability to work weekends and Holidays and report to work in a timely fashion
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men’s and women’s apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
About the role
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include
SALES GENERATION:
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Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
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Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
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Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
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Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
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Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
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Ensure all associates provide the highest level of customer service to achieve World Class Service standards
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Ensure staff maintains constant client communication through referring to client books and client database
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Resolve all client problems and complaints quickly and effectively
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Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
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Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
Our Best Fit Candidate Would Have
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Is dedicated to meeting the expectations and requirements of internal and external customers
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Gets first-hand customer information and uses it for improvements in products and services
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Acts with customers in mind; establishes and maintains effective relationships with customers
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Be knowledgeable and enthusiastic about fashion
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Excellent communication skills
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Availability to work weekends and Holidays and report to work on a timely fashion
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Ability to support management with supervision of scheduled staff in the store
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Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
Legal
Robert Graham is an equal opportunity employer
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