Senior Manager, Group Financial Crime Compliance Fiserv Operations
LocationBangalore
Typefull-time
SenioritySenior
Experience10+ yrs
Company size10,000+ people
First seenOct 5, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have35
Oversee and manage the team to deliver daily support for AML solution-related issues
Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations
Act as the main contact and guide AML users with business-related system issues and queries
Assess change requirements from Business Owners and manage the change process
Escalate critical incidents to the Business Owner that may impact business operations
Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability
Support migration of static and transactional data between core systems
Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa
Engage with business users and IT teams to gather and document accurate business requirements
Review project deliverables to ensure quality and alignment with business needs
Govern project schedules, costs, and quality metrics, escalating risks or issues as needed
Contribute to dashboard development and Management Information (MI) reporting for Group and local business users
Contribute to documentation of user stories, test cases, and system enhancements
Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable
Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness
Ensure consistency and accuracy in documentation across FCC initiatives
Manage the cost recharges from AML Technology initiatives
Promote best practices in documentation to enhance transparency and operational efficiency
Identify and escalate risks to senior management where appropriate
Assist in regulatory and audit engagements by preparing relevant documentation and system reports
Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments
Strong judgment in assessing risks and identifying emerging issues
Excellent written and spoken English
Able to present complex data clearly to senior stakeholders articulating rationale and methodology
Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams
Capable of operating in evolving environments and establishing new processes
Ensures accuracy in MI reporting, governance documentation, and risk indicators
Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation
Good knowledge of data
Experience in writing MSSQL and stored procedures
Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field)
7+ years’ experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives
10+ years of project management background
Experience working in Group / Regional Office
Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC
Nice to have2
Experience in data pipeline development and workflow automation
Familiarity with AI-driven workflow automation and agentic AI concepts
Skills
MSSQL
stored procedures
About the company
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
ROLES AND RESPONSIBILITIES
AML Systems & Operational Support
•
Oversee and manage the team to deliver daily support for AML solution-related issues, including:
Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.
•
Act as the main contact and guide AML users with business-related system issues and queries.
•
Assess change requirements from Business Owners and manage the change process
•
Escalate critical incidents to the Business Owner that may impact business operations.
•
Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability.
•
Support migration of static and transactional data between core systems.
Project & Delivery Support
•
Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.
•
Engage with business users and IT teams to gather and document accurate business requirements.
•
Review project deliverables to ensure quality and alignment with business needs.
•
Govern project schedules, costs, and quality metrics, escalating risks or issues as needed.
•
Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.
•
Contribute to documentation of user stories, test cases, and system enhancements.
•
Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.
Documentation & Standardization
•
Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.
•
Ensure consistency and accuracy in documentation across FCC initiatives.
•
Manage the cost recharges from AML Technology initiatives
•
Promote best practices in documentation to enhance transparency and operational efficiency.
Risk & Compliance Support
•
Identify and escalate risks to senior management where appropriate.
•
Assist in regulatory and audit engagements by preparing relevant documentation and system reports.
•
Serve as a strategic advisor on AML/Fiserv solutions and related controls.
CORE COMPETENCIES
•
Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments. This includes but not limited to AML application implementations (customer risk scoring, name screening and transaction monitoring), data analytics and automation projects.
•
Critical Thinking: Strong judgment in assessing risks and identifying emerging issues.
•
Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.
•
Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.
•
Adaptability: Capable of operating in evolving environments and establishing new processes.
•
Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.
TECHNICAL SKILLS
•
Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation
•
Good knowledge of data
•
Experience in writing MSSQL and stored procedures
•
Experience in data pipeline development and workflow automation (desirable).
•
Familiarity with AI-driven workflow automation and agentic AI concepts (desirable).
QAULIFCATIONS
•
Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field).
•
7+ years’ experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.
•
10+ years of project management background
•
Experience working in Group / Regional Office
•
Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.
Legal
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.