FI
FinningRepair Planner
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Before you apply
LocationPrince George, BC, CA
Work modeon-site
Typefull-time
Company size10,000+ people
PostedOct 16, 2026 · 3w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Customer-focused service professional with strong mechanical aptitude
Passion for project coordination
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Prince George, BC | Monday to Friday | In-Office
Are you a customer-focused service professional with strong mechanical aptitude and a passion for project coordination? We are seeking a Service Planner to join our team in Prince George, BC. This role is responsible for managing customer repair and rebuild projects from initial intake through completion, ensuring a seamless customer experience while coordinating technical service work, estimating, scheduling, and stakeholder communication.
As a key member of the Service Operations team, you will work closely with customers, technicians, supervisors, and internal partners to deliver high-quality repair and maintenance solutions safely, efficiently, and on schedule.
Job Description:
What You’ll Do
Customer Relationship Management
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Act as the primary point of contact for customers throughout the repair and rebuild process.
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Gather and assess customer requirements to establish accurate scopes of work.
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Prepare estimates and quotes for repairs, maintenance, rebuilds, and warranty work.
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Provide troubleshooting support, recommendations, and alternative solutions to customers.
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Communicate project status, timelines, and estimated completion dates.
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Manage customer expectations and address scope, budget, or schedule changes.
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Follow up after repairs to ensure customer satisfaction and identify future service opportunities.
Service Planning & Project Management
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Research and develop detailed work scopes for service requests.
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Review machine history, warranty coverage, service recommendations, and equipment information.
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Create work breakdown structures, schedules, and resource plans to support successful project execution.
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Coordinate with service supervisors, technicians, and stakeholders through all phases of the repair process.
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Participate in planning, scheduling, and project review meetings.
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Monitor project progress and proactively address risks, delays, or changes.
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Document lessons learned and support continuous improvement initiatives.
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Track and communicate service backlog while providing solution-oriented updates to customers and internal teams.
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Support work order closeout activities and ensure smooth handoff of completed repairs.