At a glanceSummarised by Seekless from the posting.
Must have9
Customer-focused; genuine interest in customers
Proactive; use initiative to provide memorable experience
Curious; seek opportunities to improve processes
Listen to and show interest in others' ideas and opinions
Honest and genuine in approach
Interested in fashion and trends
Communicative, positive and open-minded
Willing to learn and adapt
Collaborative, inclusive and supportive of others
Nice to have1
Previous experience in customer service and familiarity with fabrics (nice to have)
Benefits
Staff discount
Incentive program
Annual leave
Medical leave
Development opportunities
Job Description
About the role
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
Nice to have
While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.
Qualifications
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Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
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Proactive; you use your initiative to provide customers with a memorable shopping experience
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Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
•
You listen to and show interest in others’ ideas and opinions
•
You’re honest and genuine in your approach
•
You are interested in fashion and trends
•
You are communicative, positive and open-minded
•
You’re willing to learn and adapt
•
You’re collaborative, inclusive and supportive of others
Additional Information
This is aPart-Time position inclusive of weekdays and weekends. You will be based in Philippines**.**
Benefits:
We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, colleagues also receive:
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Annual Leave
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Medical Leave
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Development Opportunities
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here.