KEY ACCOUNTABILITIES
What we expect of you, day to day:
Strategic business partnering
• Act as a trusted delivery partner to senior business and technology leaders, building a deep understanding of
strategic priorities, commercial drivers, operational pressures and customer outcomes.
• Translate strategy and business needs into prioritised roadmaps, clear delivery outcomes and executable
plans across functions, platforms, brands and events.
• Provide constructive challenge, evidence-based recommendations and transparent trade-offs to support
executive decisions on scope, sequencing, investment and risk.
• Build strong relationships across business units and create shared accountability for delivery outcomes,
benefits and adoption.
Enterprise PMO and portfolio governance
• Design, establish and continuously mature an enterprise PMO operating model, including demand intake,
prioritisation, business cases, stage gates, portfolio planning, assurance, reporting and benefits tracking.
• Introduce proportionate enterprise delivery standards, governance, templates and controls that work across
agile, predictive and hybrid delivery environments.
• Create a reliable enterprise portfolio view covering outcomes, milestones, investment, capacity, dependencies,
risks, issues and decisions.
• Establish effective governance cadences and decision forums, ensuring actions, ownership and escalation
routes are clear and timely.
• Partner with Finance, Product, Technology and business leaders on investment planning, resource
forecasting, portfolio scenarios and value realisation.
Delivery leadership
• Lead complex, business-critical programmes and cross-functional initiatives from discovery through
implementation, adoption and benefits realisation.
• Own integrated delivery plans and proactively manage scope, schedules, budgets, quality, risks, issues,
assumptions, decisions and cross-team dependencies.
• Remove organisational and technology impediments, resolving ambiguity and creating the conditions for teams
to deliver efficiently and consistently.
• Hold teams and partners accountable for commitments while creating a safe, collaborative environment for
early escalation and problem solving.
• Manage third-party suppliers and consultants where required, ensuring delivery, commercial and quality
expectations are met.
Agile, lean and product coaching
• Coach Product Owners on product vision, outcome-based roadmaps, value prioritisation, backlog health, user
stories, acceptance criteria and effective stakeholder engagement.
• Coach delivery teams and leaders in Scrum, Kanban, Lean and scaled enterprise practices, adapting the
approach pragmatically to the nature and risk of the work.
• Facilitate high-value workshops, planning sessions, reviews and retrospectives that create alignment, resolve
decisions and maintain momentum.
• Build delivery capability through mentoring, communities of practice, playbooks, maturity assessments and
targeted learning interventions.
• Promote continuous improvement using flow, predictability, quality, customer and value metrics rather than
activity measures alone.
Performance, communication and organisational leadership
• Produce concise, decision-oriented portfolio reporting for senior stakeholders, with clear narrative on progress,
forecast, value, risk and required action.
• Maintain exceptional organisation across multiple priorities, balancing strategic planning with hands-on
intervention where delivery needs support.
• Use data to identify systemic delivery constraints and lead improvements in ways of working, governance,
capability and organisational design.
• Role-model calm, inclusive and accountable leadership, especially when priorities are changing or delivery is
under pressure.