Experience, Qualifications, Education
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High school diploma or GED required.
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Preferred, three years of New Patient Coordinator or Authorization experience in a health care organization. Or a combination of education and experience that demonstrates possession of the required Knowledge, Skills, and Abilities.
Required Knowledge, Skills, and Abilities
· Knowledge of records collections methods, techniques, and software (Cerner/Epic).
· Knowledge of Insurance eligibility verification and authorizations process.
· Ability to act as patient advocate.
· Ability to compile and interpret information from multiple sources.
· Demonstrated ability to build professional relationships with referring providers and external healthcare partners while representing the organization in a positive and professional manner.
· Thrive in a busy fast paced environment.
· Establish and maintain professional and productive working relationships with providers and coworkers.
· Excellent verbal and written communication skills. Ability to communicate effectively orally and in writing with tack, objectivity, sensitivity, and good judgement when interacting with patients, referring offices, providers, and coworkers from diverse backgrounds and cultures.
· Proficiency in computer processing functions, software and other standard office equipment.
· Ability to effectively work, collaborate, and prioritize tasks independently and in a team environment.
· Ability to calmly and professionally resolve issues with diplomacy and tact.
· Strong organizational skills.
· Visual acuity to read a computer screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus.
· Hearing acuity to converse with staff and customers in person and by phone.
· Ability to stoop, bend, kneel, reach with hands, and lift and move 10 pounds on a regular basis, and up to 25 pounds occasionally; ability to sit for hours at a time.