At a glanceSummarised by Seekless from the posting.
Must have7
People Management experience essential
Must communicate clearly and fluently possessing strong interpersonal skills
Must be capable of building strong and constructive relationships
Should possess excellent analytical capabilities
Strong IT capabilities
Experienced within a Union Environment
Proven experience in Customer Relationship Management
Main Purpose of Job:
To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance.
Key Skills and Attributes
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People Management experience essential
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Must communicate clearly and fluently possessing strong interpersonal skills.
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Must be capable of building strong and constructive relationships.
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Should possess excellent analytical capabilities and have strong IT capabilities.
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Experienced within a Union Environment.
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Proven experience in Customer Relationship Management
Key Tasks
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Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount.
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Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs.
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Focus on continuous improvement and productivity
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Liaising with customers to ensure the company’s customer care policy is maintained.
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Set & monitor team and individual objectives.
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Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met.
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Manage and enhance performance of team members, ensuring a clear focus on SOP’s and Security procedures.
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Contribute to the implementation of the Company’s Health & Safety policy.
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Promote and maintain an effective and harmonious working environment.
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Authorize department’s timesheets and leave applications
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Provide accurate & timely management information regarding the department’s performance, ensuring the systems are updated and maintained.
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Communicate with employees to give and receive information by Branch meetings and/or staff briefings.