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HearstServiceNow Developer
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Before you apply
LocationDallas, TX, United States
Work modehybrid
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2w ago
At a glanceSummarised by Seekless from the posting.
3+ years as a ServiceNow Developer with experience developing in ITSM: Incident, Problem, Change, Service Catalog
Experience with Service Portals
Experience with Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
Experience with application integrations using APIs, web services, scripts, transform maps, etc.
Experience with Scoped Applications
Experience with Scripting in ServiceNow
Experience with Test Management and ATF
Experience with ITOM: Event Management, CMDB, Discovery, Service Mapping
1+ years as member of an Agile, Scrum, or Kanban team
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
Comprehension of the ServiceNow CSDM model
Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
Strong communication skills that include the ability to write clearly and concisely
Knowledge of database fundamentals
Bachelor's degree in a technical field (or equivalent experience)
ServiceNow System Administration certification
CSM: Case Management, Agent Workspace, Communities
Performance Analytics, Dashboards
Workspaces
Reporting
Active Directory/PowerShell
Transform Maps
AI Control Tower
ServiceNow Certified Application Developer
ITIL Foundations
ServiceNow Discovery Fundamentals
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Advanced System Administration
Scripting in ServiceNow
CCNA or equivalent
MCSA, RHCSA (Microsoft, RedHat)
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.
Skills
ServiceNow
ITSM
CSM
Flow Designer
Workflow
Virtual Agent Topics
Integration Hub
APIs
Web services
Scripts
Transform maps
Scoped Applications
Scripting
ATF
ITOM
Event Management
CMDB
Discovery
Service Mapping
Agile
Scrum
Kanban
ITIL
CSDM
AI
AI Control Tower
Performance Analytics
Dashboards
Workspaces
Reporting
Active Directory
PowerShell
Database fundamentals
About the role
The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.
The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.
JOB DESCRIPTION / RESPONSIBILITIES:
•
Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
•
Develop, test, and implement new capabilities on the ServiceNow platform
•
Assist with ServiceNow upgrades, action skipped changes, and create/run tests
•
Stay current on ServiceNow products and applicable integrated technologies
EXPERTISE AND EXPERIENCE:
•
3+ years as a ServiceNow Developer with experience developing in the following areas:
•
ITSM: Incident, Problem, Change, Service Catalog
•
Service Portals
•
Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
•
Application integrations using APIs, web services, scripts, transform maps, etc.
•
Scoped Applications
•
Scripting in ServiceNow
•
Test Management and ATF
•
ITOM: Event Management, CMDB, Discovery, Service Mapping
•
1+ years as member of an Agile, Scrum, or Kanban team
•
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
•
Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
•
Comprehension of the ServiceNow CSDM model
•
Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
•
Strong communication skills that include the ability to write clearly and concisely
•
Knowledge of database fundamentals
ADDITIONAL PREFERRED EXPERIENCE (not required):
•
CSM: Case Management, Agent Workspace, Communities
•
Performance Analytics, Dashboards
•
Workspaces
•
Reporting
•
Active Directory/PowerShell
•
Transform Maps
•
AI Control Tower
EDUCATION / CERTIFICATION / TRAINING
•
Bachelor’s degree in a technical field (or equivalent experience)
•
ServiceNow System Administration
•
Any of the following certifications are a plus:
•
ServiceNow Certified Application Developer
•
ITIL Foundations
•
ServiceNow Discovery Fundamentals
•
ServiceNow Certified Implementation Specialist – Discovery
•
ServiceNow Advanced System Administration
•
Scripting in ServiceNow
•
CCNA or equivalent
•
MCSA, RHCSA (Microsoft, RedHat)
About Us
Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.
Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.
Legal
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.