• Monitor CCTV, alarm, and access control systems from the Security Operations Center / dispatch desk
• Dispatch officers and coordinate response to alarms, incidents, or emergencies across client sites
• Respond to calls of distress or emergencies such as fire, injuries, or the presence of unauthorized persons by contacting police, fire departments, and/or local emergency response teams
• Prepare clear, concise, and accurate incident reports and shift logs
• Operate dispatch/monitoring platforms, incident reporting software, and email
• Manage multiple simultaneous alerts and radio/telephone communications in a high-pressure environment
• Perform other duties as determined by the security supervisor