This role supports customers across California and Hawaii, with a preferred location of Los Angeles, California.
The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outset’s clinical partnership with customers in the assigned territory to drive excellence in customers’ insourced Tablo dialysis program across acute, post-acute, and home environments.
This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital. The Clinical Excellence Manager will participate in various aspects of the sales process, lead the assimilation and communication of all relevant Outset data relative to the customer experience through CBRs and conduct regular site visits with customer nurse leadership and partner in the identification of care quality and efficiency improvements.
Working directly with the Chief Nursing and Chief Medical Officers, as well as other cross functional partners, the Manager develops and executes regular customer business reviews (CBRs) for all assigned accounts to drive achievement of customer identified quality and program metrics to ensure excellence in customer success.
The Clinical Excellence Manager acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers.