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Vertex

Materials Management Technical Support, Senior Manager

Salary$125k – $188k
LocationBoston, MA
Work modeon-site
Typefull-time
SenioritySenior
Experience6+ yrs
DepartmentMaterials Operations
EquityIncluded
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have31
Reporting to the Director, Materials Operations
Developing and executing the Materials Management Technical Support strategy for Manufacturing support operations
Material control process design, compliant material flows, and system reconciliation in support of product commercialization
Support key Materials Management systems and processes, including change controls, risk assessments, deviations, and GMP documentation
Provide oversight of commercial material control process development, materials management system design, warehouse material flows and performance monitoring
Collaborate cross-functionally with Manufacturing, Process Development (PD), Quality Control (QC), Operational Quality, Facilities, Operations
Own the development of SOPs, work instructions, and related documentation
Represent Materials Management at cross-functional daily management meetings
Develop strategy and procedures for integrating Materials Management digital systems (ERP, MRP, WMS, Serialization, etc.)
Identify Key Performance Indicators (KPI) and reconciliation processes
Serve as primary escalation point for Material Management issues
Support deviation management, CAPA, and change control activities
Serve as process SME for Materials Management
Support Materials Management investigations and root cause analyses
Partner with Managed Service Provider program managers to monitor performance
Identify warehouse and material control innovations
Implement standard work, process confirmations, and support tiered management initiatives
Design and maintain physical and system material flows, deploying Kanban systems to support 24x7 manufacturing
Lead Technical Support initiatives and contribute to strategy development
Lead team resources to achieve Material Operations objectives
Oversee sustained performance and continuous improvement of cell and gene therapy Materials Management processes
Ensure compliance with all regulatory, corporate, and Quality System requirements
Demonstrated experience in manufacturing support operations, warehouse management, and cGMP material control
Proficient in ERP/MRP/WMS and related supply chain systems
Strong technical problem-solving, technical writing, and presentation skills
Strong sense of urgency, ability to escalate issues promptly and communicate transparently
Ability to work independently with minimal supervision, manage multiple priorities, support several projects simultaneously
Strong interpersonal, collaboration, and teamwork skills
BS or MS in Supply Chain or a related discipline or equivalent combination of education and experience
6 years of experience supporting site-based materials management in cell and gene therapy manufacturing, biopharmaceutical manufacturing, or related pharmaceutical environment
3 years of leadership experience
Nice to have1
Lean Six Sigma Green Belt or Black Belt preferred
Eligibility3
On-Site designated: work five days per week on-site with ad hoc flexibility
E-Verify Employer in the United States
Equal employment opportunity and non-discrimination
Skills
ERP
MRP
WMS
Serialization
Kanban
Lean Six Sigma
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
Educational assistance
Student loan repayment
Commuting subsidy
Matching charitable donations
401(k)
Job Description
General Summary:
Reporting to the Director, Materials Operations, this role is responsible for developing and executing the Materials Management Technical Support strategy for Manufacturing support operations, material control process design, compliant material flows, and system reconciliation in support of product commercialization. The individual will also support key Materials Management systems and processes, including change controls, risk assessments, deviations, and GMP documentation.
This role provides oversight of commercial material control process development, materials management system design, warehouse material flows and performance monitoring. The Senior Manager will collaborate cross-functionally with Manufacturing, Process Development (PD), Quality Control (QC), Operational Quality, Facilities, Operations, and other stakeholders to enable compliant material flows and sustained manufacturing support.
Key Duties and Responsibilities:
•
Own the development of SOPs, work instructions, and related documentation required for commercial Materials Management, and tech transfer of new products and programs
•
Represent Materials Management at cross-functional daily management meetings, maintaining visibility to technical issues and action plans across warehouses and production staging areas
•
Develop strategy and procedures for integrating Materials Management digital systems (ERP, MRP, WMS, Serialization, etc.) with compliant material flows. Identify Key Performance Indicators (KPI) and reconciliation processes
•
Serve as the primary escalation point for Material Management issues; coordinate resolution with subject matter experts and communicate status to management
•
Support deviation management, CAPA, and change control activities, as needed. Serve as the process SME for Materials Management. Support Materials Management investigations and root cause analyses
•
Partner with Managed Service Provider program managers to monitor performance, optimize schedules, and update statements of work to support evolving business requirements
•
Identify warehouse and material control innovations to drive efficiencies at scale
•
Implement standard work, process confirmations, and support tiered management initiatives
•
Design and maintain physical and system material flows, deploying Kanban systems and other methodologies to support 24x7 manufacturing
•
Lead Technical Support initiatives, contribute to strategy development, and lead team resources to achieve Material Operations objectives.
•
Oversee the sustained performance and continuous improvement of cell and gene therapy Materials Management processes.
•
Ensure compliance with all regulatory, corporate, and Quality System requirements
Knowledge and Skills:
•
Demonstrated experience in manufacturing support operations, warehouse management, and cGMP material control
•
Proficient in ERP/MRP/WMS and related supply chain systems
•
Strong technical problem-solving, technical writing, and presentation skills. Lean Six Sigma Green Belt or Black Belt preferred
•
Strong sense of urgency, with the ability to escalate issues promptly and communicate transparently with stakeholders and management
•
Ability to work independently with minimal supervision, manage multiple priorities, and support several projects simultaneously
•
Strong interpersonal, collaboration, and teamwork skills
Education and Experience:
•
BS or MS in Supply Chain or a related discipline or equivalent combination of education and experience
•
6 years of experience supporting site-based materials management in cell and gene therapy manufacturing, biopharmaceutical manufacturing, or a related pharmaceutical environment
•
3 years of leadership experience
About the company
At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.
Pay Range:
$125,400 - $188,200
Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
Benefits
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
On-Site Designated
Flex Eligibility Status:
In this On-Site designated role, you will work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]
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