What You Will Do - Both Levels:
• Perform post-sale initial technical implementation of technology products
• Execute installation, upgrades, testing, and system configuration to complete implementation projects
• Consult with clients to analyze and verify operational needs and to understand their business objectives and goals
• Track the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved
• Keep customers and other stakeholders informed of project progress
• Apply, test, and reconfigure data rules to produce the required results
• Work under moderate supervision, with some latitude for independent judgment
• Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events
• Contribute to developing standardized solutions for customers
• Escalate events appropriately when they fall outside your scope
• Work under minimal supervision, with wide latitude for independent judgment
• Own support instances that require partner involvement, acting as the escalation point between the client and the SPS partner
• Work directly with third parties, consultants, VARs, and adapter or application providers
• Take on complex work of high importance to the organization
• Maintain deep industry-specific business knowledge, staying current with emerging products and technical updates