Operations Supervisor
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Before you apply
LocationKalamazoo, MI, US
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentHome Delivery
Company size1,001–5,000 people
PostedOct 16, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED
3+ years experience in freight forwarding or transportation
AS400 proficiency at Medium level
Cargowise proficiency at Medium level
McLeod proficiency at Medium level
Microsoft Office Suite proficiency at Medium level
Ability to train and develop employees, assign work, and act as a resource
Ability to manage relationships with service providers and partners globally
Ability to arrange product pickups and deliveries with transportation companies and route drivers
Ability to communicate and build partnerships with trucking companies, customers, brokers, sales, and vendors
Ability to analyze and research orders to tend to customer needs
Ability to supervise daily routes/schedules, track progress, and manage cartage setup
Ability to administer and supervise, exercise judgment in appraising situations and making decisions
Ability to tailor communication (written and verbal) according to audience
Ability to establish and maintain effective working relationships with employees and vendors
Demonstrate leadership through work ethic and high performance
Ensure safe working environment through safety programs and procedures
Ability to perform other duties as assigned
Comply with all policies and standards
Skills
AS400
Cargowise
McLeod
Microsoft Office Suite
Benefits
Medical insurance
Prescription drug coverage
Health savings account
Flexible spending accounts
Dental insurance
Vision insurance
Life insurance
Accidental death and dismemberment
Disability insurance
Supplemental health insurance
Employee assistance program
Paid parental leave
Pet insurance
401(k)
Tuition reimbursement
Paid vacation
Personal days
Floating holiday
Sick days
Volunteer hours
Paid holidays
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Operations Supervisor will be responsible for training and developing employees, assigning work to others and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.
Tuesday - Saturday 11:00 am -8:00pm
Responsibilities
•
Responsible for the Operations and Service level of the logistics operations by providing cost effective, efficient and traceable movement of AIT’s products both in-bound and out-bound
•
Supervise all staff directly or through supervision through team coaching on performance, job assignments, coaching, training, etc
•
Arrange product pickups and deliveries with transportation companies and route drivers accordingly
•
Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
•
Tend to customer needs by analyzing and researching orders. Ensure that lowest cost transportation is used to satisfy both customer and AIT’s needs.
•
Supervise daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
•
Ability to administer and supervise; exercise judgement in appraising situation and making decisions to staff management
•
Ability to tailor communication (both written and verbal) according to appropriate audience
•
Establish and maintain effective working relationships with employees and vendors
•
Demonstrate leadership through work ethic and high performance
•
Ensure safe working environment through consistent practice of safety programs and procedures
•
Performs other duties as assigned
•
Complies with all policies and standards
Qualifications
Education• High School Diploma or GED (Required)
Experience• 3+ years experience in freight forwarding or transportation (Required)
Knowledge, Skills, and Abilities• AS400 Medium• Cargowise Medium• McLeod Medium• Microsoft Office Suite Medium
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
Legal
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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