LocationWashington, District of Columbia, United States
Work modeon-site
Typefull-time
Company size11+ people
First seen1w ago
Last seen17h ago
About the company
Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This position combines hands-on desktop support with administrative coordination to ensure efficient day-to-day IT operations and successful project execution.
The ideal candidate has experience supporting government, business, technical, and IT personnel while providing Tier 2 desk side and remote support in a fast-paced environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues.
Responsibilities
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Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
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Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
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Diagnose and resolve complex issues involving:
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Windows Operating System
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Active Directory
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Azure Virtual Desktop (AVD) performance
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SCCM client health
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BitLocker recovery
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Microsoft Intune-managed devices
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Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
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Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
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Collaborate with Tier 3 support and Infrastructure teams on escalated issues and advanced troubleshooting.
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Document and track service tickets, resolutions, and support activities in ServiceNow.
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Maintain and organize project files, reports, and technical documentation in both electronic and manual formats.
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Monitor IT asset inventory and assist with procurement tracking.
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Ensure compliance with IT security policies, standards, and procedures.
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Handle sensitive or classified materials with discretion and accuracy.
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Lift and move equipment weighing 50 pounds or more as needed.
Requirements
U.S. Citizenship with the ability to obtain a High Public Trust clearance.
Associate’s degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.
Experience supporting government, business, technical, and IT personnel.
Proficiency with:
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Microsoft Office Suite
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Microsoft SharePoint
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Microsoft SCCM
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Microsoft Intune
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Active Directory
Familiarity with:
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Apple Mac products
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Thin clients
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Dell hardware
Ability to work effectively in a fast-paced support environment while maintaining professionalism and reliability.
Preferred Qualifications
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CompTIA Security+
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Microsoft Certified: Endpoint Administrator Associate
Physical Requirements
Candidates must be able to:
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Lift and move equipment weighing 50 pounds or more as required by the position.