Call Center Representative Spanish Bilingual - Roadside
Salary$41k – $22
LocationDallas, TX, Remote
Work moderemote · United States
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedAug 11, 2026 · 2mo ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
Must have11
Prior customer service experience
Bilingual skills in English and Spanish
Ability to provide excellent customer service and thrive in a high-volume call environment
Excellent communication skills, both verbal and written
Empathy and a strong desire to help those in distress
Advanced computer and multi-tasking skills with ability to talk and type simultaneously and navigate multiple systems
Comprehensive understanding of maps, GPS systems, and traffic safety rules
Proficiency in Microsoft Teams and Outlook
High school diploma, GED or equivalent
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Nice to have1
Call center experience
Eligibility2
Must work in a dedicated quiet workspace with Ethernet connection meeting minimum internet speed requirements
Availability during standard business hours with flexibility for shift adjustments
Skills
Microsoft Teams
Outlook
GPS systems
Maps
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Pension
Tuition assistance
Paid volunteer time
Paid parental leave
Employee discounts
Call Center Representative Spanish Bilingual - Roadside
About the role
As a remote, work from home AAA Roadside Assistance Call Center Representative – fluent in English/Spanish, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you’ll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Benefits
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Starting Pay: $19.85/hour, with a scheduled pay increase after 6 months
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Weekend Shift Differential: earn an additional 10% = $21.84 per hour
Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing
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Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
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Advancement Opportunities
What You Will Do:
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Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
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Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
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Maintain a compassionate and composed demeanor, especially during high-intensity calls.
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Relay critical information to the internal and external teams to expedite the dispatching process.
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Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
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Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
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Dedicated, quiet workspace without interruptions.
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You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
•
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
•
Regular attendance in virtual team meetings and training sessions.
•
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
•
Prior customer service experience. Call Center experience is preferred. Bilingual skills in English and Spanish, are required.
•
Ability to provide excellent customer service and thrive in a high-volume call environment.
•
Excellent communication skills, both verbal and written.
•
Empathy and a strong desire to help those in distress.
•
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
•
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
•
Proficiency in Microsoft Teams and Outlook.
•
High School diploma, GED or equivalent.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
About the company
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”