Job Title: Customer Service Representative / Admin Assistant
Location: Remote | South America
Schedule: Flexible
Salary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience
About the role
Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business.
As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency.
Key Responsibilities
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Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
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Process orders, returns, and refunds in accordance with company policies.
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Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
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Coordinate with different departments to resolve customer issues and inquiries effectively.
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Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
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Support the management team in preparing reports and analyzing customer feedback.
Nice to have
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Experience supporting remote teams or in an international company.
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Familiarity with CRM or project management tools.
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Basic knowledge of workflow automation or process documentation.
Requirements
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3+ years of experience in customer service, administrative support, or related roles.
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Strong written and verbal communication skills in English.
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High attention to detail and the ability to manage multiple tasks simultaneously.
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Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
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Reliable internet connection and a quiet work environment suitable for remote work.
Benefits
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Remote Work: Work from anywhere—our team is global, and we value work-life balance.
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Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
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Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
Legal
As part of our recruitment process, all candidates will be kindly asked to agree toLago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.