The Grab Agent Experience team, part of Grab Support Tech Family, builds the systems that power Grab’s support journey for consumers, drivers, and merchants. We are transforming support experience through automations, AI-powered solutions and platforms help users & Agents find more relevant information, resolve issues through self-service, and receive faster, more accurate assistance when they need help.
Our team is made up of multiple teams across product, engineering, design, data science, analytics, and business. We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative team members, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.
As a Senior Software Engineer, Fullstack, you will design, build, and operate full-stack systems for Grab Support Tech Family. You will work on Ruby on rails, React, frontend applications, Golang backend services, APIs, microservices, and support workflows that power Help Centre and related support platforms.
You will lead technical designs independently, break down ambiguous problems, align stakeholders, and deliver reliable solutions end to end. You will also own production quality through monitoring, incident response, operational excellence, and continuous improvement of system health.
You will report to the Senior Software Engineering Manager and work onsite at Grab Vietnam office, CMC Creative Space.